The main elements of the new Assistant Manager role include supporting the centre manager in the daily running of the facility, with a focus on the following areas:
- Health & Safety as the highest priority responsibility.
- Identifying, understanding and reacting to trends within the market in line with defined targets.
- Delivering established marketing and PR initiatives based on identified target markets.
- Understanding, and sustaining, the Climbing Centre Group brand values through the upkeep of defined standards within Harrogate Climbing Centre.
- Working with established budgets to ensure that Centre operations remain sustainable for the benefit of our customers and employees.
- Producing staff rotas on a weekly basis; ensuring cover for all courses and activities within an established budget.
- Working with all members of the Harrogate Climbing Centre team to sustain and develop a positive working environment for all. This will include understanding operational and staffing issues.
- Administering externally funded sessions and collating invoice information for submission to our Finance Department.
- Delivery of courses to groups of children and adults as appropriate to your level of training.
- The successful candidate will also take on the role of Key-holder and Duty Manager as part of working within a rota system. They will take an active role in maintaining health and safety standards, high levels of customer service and contribute to a fun, vibrant and safe atmosphere for all our customers.
Essential Criteria –
- A good understanding of the climbing industry, and the potentials for engaging both existing enthusiasts and new participants.
- Prior experience of team leadership.
- A creative ability in the practical delivery of marketing initiatives
- Good IT skills including the use of Microsoft Office.
- Knowledge of social media.
- An attention to detail.
- Understanding of modern leisure users’ expectations is an integral part of this area.
Desirable Criteria –
- NGB qualification (CWA, SPA and/or CWLA)
- First Aid qualified
- Experience in a similar role
This is a full-time role, which will require working hours across the opening hours of the business, including evenings and weekends. Hours will be based upon a regular rota system.
The successful candidate will be offered a competitive salary.
To apply, please send a CV and covering letter, highlighting why you would be suitable for the role based on the identified criteria, to Kirsty Ellis at kirsty@harrogateclimbingcentre.com no later than 5pm on Monday the 26th of October 2015.
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