We sell quality outdoor gear exclusively by mail order. Our focus and our commitment to great customer services mean you get what you want quickly and efficiently. We are not an inefficient, under resourced website tacked onto a high street shop, our website and your order is our primary concern. We genuinely believe we offer a better service than any other outdoor web site. We have been selling online for over 10 years now, and our experience shows. We now ship over 15 thousand parcels a year, and have a enviable repeat customer base.
Why buy from Facewest.co.uk?
We only sell on the web, therefore our systems are geared to giving you the best possible web mail order service.
We always answer the telephone Monday to Friday 9am to 5pm on 01943 870550. If you have an enquiry or problem you can speak to us and we will help you.
Our office staff are fully conversant with all the products we sell
We offer a full 14 day no hassle money back guarantee.
We operate a very generous customer rewards programme which equates to 10% discounts off repeat orders.(Details Here)
Our product selection and stock
We only sell products from premium brands via official distributors. We know which products work and narrow down your choice to only the good stuff and then leave the rest to you.
All our stock (unless specifically marked) is this current season's stock. We aim to hold all our products in stock in our 5000sq ft warehouse, ready for next day delivery. Our web stock status is linked in real time to our inventory. We believe we are unique in the outdoor sports market in doing this. Each product shows its true current stock level. All orders are picked and packed using the latest Bar-coding technology, 100% accuracy guaranteed.
Our Delivery Service
Free standard delivery, Dispatched within 1 working day and delivered in 3-5 working days.
Next Working Day delivery £3.95. All Next Day orders placed by 3pm will be shipped on the same day. (Assuming it is a working day).
We only ship orders from our own warehouse. This means you get an excellent delivery service.
We send our shipping confirmation emails to let you know when you item has been dispatched and when you should expect to receive it.
We are an independent retailer
We are flexible, responsive and are not tied to particular brands or price structures. As we are owner managed we can always make fast decisions.
Otley, West Yorkshire
- No posts in last 30 days
Latest Blog posts
Subscribe to this blog as a feed for RSS browsers
- Choosing A Climbing Helmet 22-Jun-16
- Competition Winners 17-Jun-16
- Patagonia Competition Round Up 13-Jun-16
- Facewest’s Most Famous Employee 09-Jun-16
- Suunto Traverse Alpha 07-Jun-16
- Facewest Gourmet Lunch 02-Jun-16
- Patagonia Competition Round Up 23-May-16
- Mountain Equipment Product Testing 18-May-16
- New Suunto Ambit 3 RRPs 11-May-16
- Win £100 to spend on Patagonia! 10-May-16
Articles by Facewest.co.uk
- Job Vacancy - Guiseley, West Yorkshire Jun/2010
- Come and work at Facewest May/2010
- Buying new rock shoes? Get advice from over 350 climbers. May/2010
- Share your rock shoe experience and win! Feb/2010
- Facewest DEAL OF THE MONTH: 20% off all skis and gloves Feb/2010
- Facewest Recruiting in West Yorkshire - Assistant Buyer Sep/2009
- Facewest Share your experiences and save money Aug/2009
Click to list photo comments written by me. (2 comments)
I've voted for 4 photos, average vote 4.2.
(50% superb - 25% good - 25% average - 0% poor - 0% rubbish)