Click to view latest messages in all forums
| | | | This topic has been archived, and won't accept reply postings. |
 Topic - Westway pre-paid entries expiring
|
|---|
 by - pawelx  on - 23 Jan 2013 |
Has anyone else been in this situation? I bought 10 pre-paid entries some time in 2012 for £80. I then climbed a few sessions at Westway, a few at the Castle, Biscuit, Mile End, Reach, etc. In December I went on a holiday that lasted a month - and on my return, was told that my entries (7 of them left on the card) had expired.
Westway staff wouldn't reply to my emails when I finally managed to speak to someone on the phone I was told to forget about it. When I pointed out that no-one told me these would expire at some point, I was told to read their T&C's on the website (?!?), as if going on the climbing wall's website is the first thing anyone does when buying a pass there.
What annoys me is that A), no-one told me these would expire, B) the girl I spoke to on the phone was fairly unhelpful, C) no other climbing wall in London that I'm aware of has this sort of policy..
anyone else in a similar situation?
|
... not showing 24 replies to this topic ...
Register as a New User or login to gain full access to the forums. Registration is quick and completely free.
If you are definitely logged on, press Ctrl+F5 keys to reload this page [read more]
Unregistered users can only read messages in the most recent topics. |
 |
| | | | This topic has been archived, and won't accept reply postings. |
[top of page] - [forums latest]
|
