/ Highball Climbing Centre Norwich
It is therefore very much regretted that our local climbing wall Highball in Norwich was a major disappointment. This is due in the main to the attitude of staff who were over officious and unfriendly. We will not be returning and will recommend others not to go.
The first time I went I thought the same, the guy doing the pre-registration interview wanted to know about our climbing histories, typical grades, trad experience etc, and asked quite lengthy questions on bouldering etiquette and safety.
Everytime I've been back, tho, I've been really impressed. I'd rather the safety check went into too much detail that the 'can you tie a fig-8, yes, come in' that everywhere else seems to rely on.
I went there for the first time over Christmas and thought they were super friendly. They put on a great comp and clearly wanted to get feedback about how to improve the format for future comps. The guy on the desk even waived my registration fee for the day, Christmas spirit and all! Overall I thought there was a great atmosphere.
For anyone visiting Norfolk I would strongly recommend it..
My name’s Mike Surtees, I’m one of the team behind Highball. I’ve just spoken to our two duty managers, Thomas Smith and Lewie Weatherburn, and neither them, nor myself have received any negative feedback from customers regarding our staff/service since we opened, in fact we’ve had the complete opposite.
Having said that, we’re only as good as our last customer and you are clearly very unhappy with the experience you had, and for that I apologise.
Either Thomas, Lewie or myself would love to have a coffee with you to see what we can do better, we’re only a young business and we’re always looking for ways to improve. Just drop in anytime, one of the 3 of us is always at ‘the wall’.
p.s. We’ve relied heavily on word of mouth since we opened in September and in the last 3 days we’ve witnassed record numbers, starting with a fantastic second round of our Winter Bouldering League on Friday (shameless plug) so we must be doing something right - but not everything ;)
If anyone ever has any issues with Highball or has any ideas/suggestions for what more we can do, just come and have a chat with one of our crew or ask for Mike, Thomas or Lewie by name – we don’t bite, but we do like a good chat.
I would recommend that you take up Mike's offer of a coffee and a chat, (the coffee is excellent!) you will find him to be one of the nicest people (as is Tom and Lewie) and, it goes without saying, your comments will be taken seriously in order to make, what is already a brilliant centre, better.
Hahaha. . yourself included I assume? seeing as you have no profile! :-)
read the name, he doesn't need a profile, the name is enough
I think you mean libellous, not slanderous... anyhow I'm not a lawyer but it seems to me the OP is an opinion which would mean it's neither.
Now it's debatable whether the OP is the best way to complain about a wall, but this is after all a climbing forum where knowledge and opinions about all things climbing related are discussed and disseminated.
Is it also libellous if I say that I no longer go to the Westway because of the experience I've had with some of the climbing staff there? And if you say I should complain to the wall - why? Why should I have to in the first place?
I guess there are the type of people who complain, and there are people like me who just can't be bothered, don't like unnecessary confrontation and basically have better things to do with their time (like posting on UKC ;) ) and vote with their wallet and stop going to a wall. After all, climbing walls are now fairly abundant and so there's always other options - in London at least.
I don't see the problem with the OP having a dig at the centre because...
A) this is UKC where everything should be taken with a pinch of salt.
B) What follows is people coming on and sticking up for the centre which cancels out the negative comment and actually shows the centre in a good light in my eyes - I'd not hesitate to climb there if I was in the area.
C) Some people don't like confrontation hence not speaking to the manager at the time, but as this thread and has demonstrated word does get back to the appropriate channels and important issues may be brought to the attention of business owners/managers.
Nice reply Mike, never been to your wall, but if I'm ever in the area I probably would now.
Yeah, who is the John Dunne chap and what's he ever done on grit?
What a daft post. You would recomend that people don't go to a wall because people were not friendly ? nothing to do with whether the wall was crap but because of something along the lines of "he looked at me in a funny way" ?
"Over officious" sounds like you didn't manage to get the safety questions right ?
If you're going to criticise a business on a public forum, at least have the decency to go public yourself and not hide behind an anonymous profile.
> read the name, he doesn't need a profile, the name is enough
Really yes I did just say that :-)
Sooooo if I register as 'Chris Bonnington' with no profile and no posting history and then complain about others having no profile that'll be OK then because I have a recognisable name? Oh, and just incase you think I care either way about this, here's a great big smiley :-))))))
Exactly!! glad you agree :-) I googled his name and came up with 1,004,336 people called John Dunne :-/ (OK, I made that bit up!)
A bit off topic but I'd say most people won't complain directley if staff are being arsey, you imagine the complaint will be handled by the same people or their mates. They just go elsewhere if they have that option.
As for anyone else reading this I urge you not to be put off by one users negative comments and give HighBall a go if you are in the area, even if its just to eat the wonderful cake!
all the best
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