/ Evans or Cycle Surgery?
Neither are doing anything special i.e discounts or offers on new bikes.
What if no LBS does the bike make you want?
> What if no LBS does the bike make you want?
Moda Intro for my sister.
I agree with some elements of that sentiment but to be fair to my local Cycle Surgery, the service is always really good. It's exactly the kind of thoughtful, helpful and skilled treatment I would hope to get from the kind of LBS everyone romanticises but which I've never actually found.
This bike is for my sister who has been borrowing one. Unfortunately she lives in the sticks but is likely to move within the next 12 moths. A LBS kept trying to sell her something else but she wants what she wants not what the LBS needs to get rid of. Have to say not not all LBS are fantastic.
Chains might be rubbish but for the not so confident buyer they're an easy option.
What you have to look at is not the guys up top, but the managers at a store level. Ours is a friendly guy, who generally will do anything to help out a customer, as will all of the rest of the staff (Except one sales assistant, but he's a bit of an arse from a high pressure sales background!)
Just because we as a business are much larger than most and run profits higher as a result, does not mean we are any less capable as a LBS. In fact, a lot of the time our buying power means we can get bikes much more easily for a customer, and at a cheaper price, than an independent. i'm not sure about your local, but I dont know of any around here that can get any one of 3500 bikes we stock into store for you to try within 3 days...
Don't get me wrong, I'm not knocking independents, but often the staff in the larger stores have history in independents, and vice versa.
I would be great if all Evans staff were like you. When I bought my Specialized Epic from my local Evans and asked about setting the forks up for me, his response was to give me the Fox CDROM and told me to follow the instructions on it
Unfortunately most of the independents in our area are closing down, we had 3 go last month alone!
Although that response from the staff member was pretty bad, at the very least if he didn't know, he should have immediately passed you onto someone with experience and training in mountain bike setup in store!
They may be able to source almost any bike, and are good if you need something last minute but giving a level of service that you would expect for a very high end bike does seem to be somewhat beyond them in my experience. When I spend the money I did on a bike, I don't expect to be without a bike whilst it's in the shop for 3 weeks getting a warranty repair for example. (It's been in for 2 of these 3 week warranty repairs in 9 months)
I only bought my MTB from Evans because my LBS couldn't source one for me, most of my other custom goes to the LBS (repairs, accessories etc), despite not buying the bike from them, my LBS lent me a Shop Demo for 2 weeks whilst Evans faffed about - that is service (and why I go to them for almost everything)
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