After a cold December 2012, I decided that I would purchase a Dachstein wool hat. After a lengthy search on the web, the main outlet that was coming up was an American climbing website called "Bradley Alpinist". It appeared that these hats were out of stock when I ordered, I was assured by email that they would be in stock in the coming months. I was offered a refund at this point, which I declined in good faith(fully expecting the order to be honoured). As I'm sure most people are aware you can claim money back thru paypal for situations like this for up to 90 days. Sadly my 90 day security blanket has been reached and breached by quite some way. Numerous unanswered emails and phone calls later I have now given up. Hat ordered December 2012 and still no hat! It was only 30 odd quid but some jumpers on this site are hundreds of pounds!