We are looking for an enthusiastic individual with strong customer service capabilities to drive the atmosphere and culture of our service areas. An interest in climbing is beneficial but not essential.
Post: Café and Reception Assistant (between 25 - 35 hours per week)
Salary: £7.00 per hour
Reporting to: Centre Manager
Date Reviewed: 22nd August 2014
To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our customers, with the key aim of retaining and attracting new customers.
Main Duties (Café):
Deliver excellent customer service at all times
Supervise and maintain food presentation and standards as required
Prepare hot beverages using specialist equipment provided
Maintain high standards of hygiene and cleanliness in serving & eating areas
Monitor and maintain cleaning schedules and all café admin as necessary.
Manage and liaise with suppliers, manage stock control, rotation and process orders
Ensure that the correct open/close down procedures are followed
Admit customers and process payments using tills and card machines
Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
Administer bookings, cancellations and no-shows, in line with company policy.
Keep up-to-date with current promotions and pricing, provide information to customers, while maximising all sales opportunities
Manage and liaise with suppliers, managing stock and processing orders
Maintain personal knowledge by completing in-house training
To be considered for this role you will ideally have;
Food Sanitation and Basic food hygiene
Flair for creative displays and presentation of foods