In reply to Big Steve:
Tent repair Services, now named Scotish Mountain Gear are very good and are the appionted Macpac repair agents. However TNF have a very good Warranty/Returns/Repairs department of their own. If you can bear to be without your tent/parts of your tent for a couple of weeks, it's worth dropping it into a TNF Dealer, and they can send it to Italy for free, you will have a response about 10 days later. Drop me an email if you have any problems with it. BTW> Gordon and Hazel at Scotish Mountain Gear are both great to deal with as well.
Cheers.
Simon.