In reply to gourd:
Sorry to hear that gourd, we do try to give the best service we can but we are only human and everyone has a bad day
Not an excuse but perhaps in mitigation: we frequently bounce from very quiet to excessively busy and have to staff the centre somewhere in between so my staff can find themselves working flat out and then some. Having said that they are all pretty good, love talking climbing and frequently even extend instructed sessions into their own lunch/break times to give customers a better experience.
If anyone does ever have a problem with the centre/staff you are of course welcome to call or e-mail me there to discuss it.
To anyone who thinks we are a bit dear? Fair enough. We charge based on the minimum necessary to keep the centre financially viable (top costs: staff wages - wish I could pay them more, they are worth it, insurance - like most walls, electricity and keeping ice on the walls). If the experience is worth that price to climbers they will keep on coming back, if not they wont. So far we are keeping our heads above water and have plenty of people coming to use the walls. Compared to Castleford we are about half the price for competent climbers to use the walls, but we are a climbing centre and they are set up to offer a slightly different experience. We feel we offer resonable value for those visiting the area looking for another option and have found people travelling from all over the country just to use the wall.
Hopefully we will have the promised big freeze and I will spend the winter instructing outdoors and the climbers we will see inside will be those resting their weary legs ( a lot of folk dont seem able to handle 5 winter days on the trot - including me sometimes!) or hungover heads the day after a great route
Al @ the Ice Factor