In reply to welshdragon: Well I found them very helpful. I had bought an Arterix (sp?) jacket in the states and the stitching started to go. I saw that Ellis Brigham were a supplier so I took it to them. They delt with Arcterix for me and got me a replacement jacket.
So they spent what ended up as quite a bit of time sorting it out for me and I didn't get charged a penny.
I have found that if you have an difficult question they were good at getting the person instore that knew the most about the subject to help you.
Sounds like you went into a different shop.
There kit is usually more expensive, but that usually is because they stock the more expensive stuff.