In reply to smithaldo:
Well sorry if it REALLY ANNOYS you, but my posting was motivated by not only my own crux pack failing, but the fact that I know of several other people's bags which also failed.
Fear not I will be contacting Crux.
Small niche companies live and die by the quality of their products.
As an example, I did own a RAB Summit 800. Warm yes, but appallingly finished, loose threads, loose stitches etc... I do own the odd RAB item now, but I would never spend £300+ on another Rab bag. By contrast I recently bought a PHD down vest for my girlfriend. It is superbly finished with the neatest stitching and detailing I have seen. I would buy one of their £300 products.
I don't see why climbers and mountaineers should just support small niche companies, just because they are just 'small and niche'. They have to be damn good as well.
As per a lot of the postings above it seems that others are having similar bad experiences, which is a shame because obviously we didn't go down the Berghaus, North Face route.
.......but maybe we should have