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I'm guessing that people have had dealings with this bunch of jokers. I'm having one hell of a time getting my order from them (It took them a couple of days to decide that an item was out of stock for starters!)
Have I just been unlucky, or are they actually the bunch of clueless cowboys I think they are?
Nobody listed on their contacts page can be contacted by email, and ringing up their customer "service" line is simply a joke!
Have I just been unlucky, or are they actually the bunch of clueless cowboys I think they are?
Nobody listed on their contacts page can be contacted by email, and ringing up their customer "service" line is simply a joke!
In reply to Dan_S:
I was less than impressed by their "service". I ordered an axe over the web, which was in their sale at £25 off, to find it came through on the credit card charged at full price. The balance was refunded OK after I complained, but their apology was just the standard one-liner. Not really an apology at all. Needless to say I will now go somewhere else first and only use them as a last resort.
I was less than impressed by their "service". I ordered an axe over the web, which was in their sale at £25 off, to find it came through on the credit card charged at full price. The balance was refunded OK after I complained, but their apology was just the standard one-liner. Not really an apology at all. Needless to say I will now go somewhere else first and only use them as a last resort.
In reply to All:
I bought a couple of new axes over the weekend from cotswolds along with quite a bit of other gear, i paid on card and just signed the slip left the shop took some gear to a friend i got some things for, then looked at the receipt to work out how much he owes me and noticed they had charged me for 3 axes, this was today and what a fekin mare it was to get my money back. If it wasnt for the fact that i got one of their 10% discount cards i would go elsewhere. I know its not snow & rock but thought i would share this.
I bought a couple of new axes over the weekend from cotswolds along with quite a bit of other gear, i paid on card and just signed the slip left the shop took some gear to a friend i got some things for, then looked at the receipt to work out how much he owes me and noticed they had charged me for 3 axes, this was today and what a fekin mare it was to get my money back. If it wasnt for the fact that i got one of their 10% discount cards i would go elsewhere. I know its not snow & rock but thought i would share this.
In reply to Dan_S:
They've generally been okay for me but equally they have their bad moments. Got served by a complete idiot once when I bought some ski boots for my daughter. In their defence though, surely you've had bad service from lots of other retailers too?
BTW - Aren't they called Slush & Rubble?
They've generally been okay for me but equally they have their bad moments. Got served by a complete idiot once when I bought some ski boots for my daughter. In their defence though, surely you've had bad service from lots of other retailers too?
BTW - Aren't they called Slush & Rubble?
In reply to Dan_S:
Nothing wrong with Snow and Rock as far as I'm concerned. I've ordered a hell of a lot of gear from them in the past, and will continue to do so in teh future.
I think you've just been unlucky!
Nothing wrong with Snow and Rock as far as I'm concerned. I've ordered a hell of a lot of gear from them in the past, and will continue to do so in teh future.
I think you've just been unlucky!
In reply to BenP: Ordered quite a bit from S+R over xmas - all sale items and received them within a couple of days - no problems at all and will defo buy from them in the future.
In reply to all:
From my recent experience, I probably wont be ordering from them again.
Its going to take a minimum of a week before the items come (thats if they arent lying to me again!)
They didnt update their website, and took 2 days to tell me the item was out of stock.
And they pissed me about when I wanted to change the delivery address because they were taking so long. (One bloke saying it was already in the post, and a second being unable to find my order in the system!)
Not that I'm bitter or anything...
From my recent experience, I probably wont be ordering from them again.
Its going to take a minimum of a week before the items come (thats if they arent lying to me again!)
They didnt update their website, and took 2 days to tell me the item was out of stock.
And they pissed me about when I wanted to change the delivery address because they were taking so long. (One bloke saying it was already in the post, and a second being unable to find my order in the system!)
Not that I'm bitter or anything...
In reply to Dan_S:
They seem to stock good kit, but employ a load of monkeys. In my experience the shop floor staff are nearly all clueless, and it appears that the back room staff are equally rubbish.
Try to shop elsewhere- why not Outside or Rock and Run?
At least they're in climbing areas, so when they get their cheap labour, they're likely to be climbers, rather than those who can't get anything else through the job agency!!!
They seem to stock good kit, but employ a load of monkeys. In my experience the shop floor staff are nearly all clueless, and it appears that the back room staff are equally rubbish.
Try to shop elsewhere- why not Outside or Rock and Run?
At least they're in climbing areas, so when they get their cheap labour, they're likely to be climbers, rather than those who can't get anything else through the job agency!!!
In reply to Dan_S:
ive always had the best service from them. very helpful knowlegable and very eager to go the extra mile.
ive always had the best service from them. very helpful knowlegable and very eager to go the extra mile.
In reply to Dan_S:
No you aren't the only one. They are a bunch of stuck-up wankers with zero clue about the gear that they sell and don't seem to give a shit about their customers. I found them to be the rudest bunch of halfwits i've ever met and after the abysmal service i received in one of their stores, i refused to ever shop there again and I would encourage everyone else to do the same. Staff in Cotswolds, Field & Trek and the smaller stores (such as Lang and Hunter in Kingston) have always been much more knowledgeable, helpful and tend to be in it because they are all outdoors people themselves. I support the smaller stores as often as possible.
No you aren't the only one. They are a bunch of stuck-up wankers with zero clue about the gear that they sell and don't seem to give a shit about their customers. I found them to be the rudest bunch of halfwits i've ever met and after the abysmal service i received in one of their stores, i refused to ever shop there again and I would encourage everyone else to do the same. Staff in Cotswolds, Field & Trek and the smaller stores (such as Lang and Hunter in Kingston) have always been much more knowledgeable, helpful and tend to be in it because they are all outdoors people themselves. I support the smaller stores as often as possible.
In reply to Dan_S:
I ordered a Mountain Tech axe from them just before Christmas (only 50 quid instead of the usual 80 or so). It arrived 2 days later. So I'm a very satisfied customer. If only they'd also arranged for some snow in Scotland over Christmas so I'd have had a chance to use it.
I ordered a Mountain Tech axe from them just before Christmas (only 50 quid instead of the usual 80 or so). It arrived 2 days later. So I'm a very satisfied customer. If only they'd also arranged for some snow in Scotland over Christmas so I'd have had a chance to use it.
In reply to Dan_S: Forget Snow and Rock...needlesports.com are the dogs dangly bits.I`ve used them several times and the prices are great and they`re really helpfull aswell
In reply to Matt Wilson:
Never had any problems with the branch by Chancery Lane tube station.
But Urban Rock at the Castle climbing wall are extremely helpful...the only drawback being that there's often a bunch of people queuing to be served by one person. But the staff there all seem to be climbers, at least the ones who've served me, and if I've been buying quite a bit of kit then sometimes they've given me a bit extra discount or chucked something in for free. There's also a branch at the Westway.
Never had any problems with the branch by Chancery Lane tube station.
But Urban Rock at the Castle climbing wall are extremely helpful...the only drawback being that there's often a bunch of people queuing to be served by one person. But the staff there all seem to be climbers, at least the ones who've served me, and if I've been buying quite a bit of kit then sometimes they've given me a bit extra discount or chucked something in for free. There's also a branch at the Westway.
In reply to Dan_S: to be fair i ordered some quickdraws not long back and they came before they said they would
ben
ben
In reply to tmh:
God, am I thick or wot?
*Rock and Run* have been helpful and efficient for me.
Snow and Rock were helpful on the phone, but sent my stuff to the wrong place (cardholder address, not my mate's address who it was a present for as requested).
Look, I was confused, I never did get the hang of Thursdays, OK?
God, am I thick or wot?
*Rock and Run* have been helpful and efficient for me.
Snow and Rock were helpful on the phone, but sent my stuff to the wrong place (cardholder address, not my mate's address who it was a present for as requested).
Look, I was confused, I never did get the hang of Thursdays, OK?
had some problem with some cams from them, thought £100 for 5 technical friends was a bit dodgy, but when they didnt tell me otherwise i assumed it must be right. they sent me sizes 1, 2 and 3, there was a mistake in the catalogue (damn) but when i rang them and asked why they hadnt told me they were very vague, and then just as i was sending the first lot back they sent another set, charging another £105 to the credit card, they did accept all the items back though and gave me a refund for the postage i had to pay (for there and back)
wil t
wil t
In reply to Dan_S: i had a half wit in snow and rock telling me i would not get sweaty in a gore tex jacket...... but apart from that i reckon they are pretty good..... now cotswold half the stuff in the catologue is not available in the stores.....
In reply to Dan_S: have so far used R&R and Outside. Both excellent. R&R phoned me the next day when something I ordered was not in stock - and it wasnt charged to my credit card when I changed my mind.
In reply to Dan_S: I bought some Alpha's and Charlet Moser step ins at the Brum store. The guy that served me didn't really seem that interested. He didn't offer any useful sizing advice (like I had already gleaned from here) just managed to get me the sizes I asked to try.
However, they had stock and do a 10% discount for BMC.
Recently I bought a marmot helium from the Bristol store. I was a bit miffed that the original stuff sack was missing from the display one. The guy offered me a new aftermarket one as replacement. Because it was the one I really wanted I was begrudgingly going to accept it. (I have to have my goods NOW) However, the guy found there was another in stock when we went to the till and got me that one. So I was a happy bunny.
He could have easily kept quiet and flogged me the incomplete jobby.
So boo to Brum, and hooray to Bristol, in my experience.
However, they had stock and do a 10% discount for BMC.
Recently I bought a marmot helium from the Bristol store. I was a bit miffed that the original stuff sack was missing from the display one. The guy offered me a new aftermarket one as replacement. Because it was the one I really wanted I was begrudgingly going to accept it. (I have to have my goods NOW) However, the guy found there was another in stock when we went to the till and got me that one. So I was a happy bunny.
He could have easily kept quiet and flogged me the incomplete jobby.
So boo to Brum, and hooray to Bristol, in my experience.
In reply to Anonymous:
I've not had any dealings with any of S+Rs stores, which may or may not be a good thing, but certainly, their mail order is the worst I have ever used.
Needlesports, outside, r+r, field and trek, cham3s and Thinkmountain, to name but a few, have all provided me with good service, and have, above all, been honest when there's been a problem.
I probably wouldnt be p*ssed with S+R if they at least told the truth.
I've not had any dealings with any of S+Rs stores, which may or may not be a good thing, but certainly, their mail order is the worst I have ever used.
Needlesports, outside, r+r, field and trek, cham3s and Thinkmountain, to name but a few, have all provided me with good service, and have, above all, been honest when there's been a problem.
I probably wouldnt be p*ssed with S+R if they at least told the truth.
In reply to Dan_S:
i've actually had nothing but good service from them, shop or online. returned an Eider jacket that was 1+ year old to their shop as the powder skirt glue was coming undone and they repaired it for free. also, online service is good, when item wasn't delivered due to parcelforce's inept attitude, they were polite and quick to respond.
and they're sales page is something else, finally decent prices in the UK!!
i've actually had nothing but good service from them, shop or online. returned an Eider jacket that was 1+ year old to their shop as the powder skirt glue was coming undone and they repaired it for free. also, online service is good, when item wasn't delivered due to parcelforce's inept attitude, they were polite and quick to respond.
and they're sales page is something else, finally decent prices in the UK!!
In reply to Dan_S:
I had the same reservations as you once.
Then I phoned them up to see if they stocked the SMC guidebooks, and particular the Scottish Winter Climbs ones. They didn't even know what a guidebook was
They are no longer reservations. They are facts, they are useless.
Doug
I had the same reservations as you once.
Then I phoned them up to see if they stocked the SMC guidebooks, and particular the Scottish Winter Climbs ones. They didn't even know what a guidebook was
They are no longer reservations. They are facts, they are useless.
Doug
In reply to Ducatti:
Don't tell me about thair Sales page, thats what started this little epic off!
Hopefully the tent will be worth it, once it arrives, possibly xmas 2004!
Don't tell me about thair Sales page, thats what started this little epic off!
Hopefully the tent will be worth it, once it arrives, possibly xmas 2004!
In reply to Dan_S:
Bunch of jokers. Most of the staff are not very experienced with regards to kit (not their fault). Fine if you know what you want & just watn a large selection to chose from. Also not the cheapest around either. Gear is up to 5% MORE expensive from there when compared to Rock On or independant shops. My over-riding impression is that is a rich skiers shop - after all that's where the £££ are - that doesn't really cater for stingy climbers.
Bunch of jokers. Most of the staff are not very experienced with regards to kit (not their fault). Fine if you know what you want & just watn a large selection to chose from. Also not the cheapest around either. Gear is up to 5% MORE expensive from there when compared to Rock On or independant shops. My over-riding impression is that is a rich skiers shop - after all that's where the £££ are - that doesn't really cater for stingy climbers.
In reply to john:
Rock & Run are ok, but charge postage. If you go in the shop BMC card only gets 5% discount. Needlesport are THE people. Post free or 10% discount in the shop. I've even ordered stuff in an afternoon and asked for urgent delivery, and got it the following morning. Great guys to deal with online, and even better in person.
Rock & Run are ok, but charge postage. If you go in the shop BMC card only gets 5% discount. Needlesport are THE people. Post free or 10% discount in the shop. I've even ordered stuff in an afternoon and asked for urgent delivery, and got it the following morning. Great guys to deal with online, and even better in person.
In reply to MICKLEDORE:
Everyone seems to be missing the point that shop staff are all individuals and you get good ones and bad ones, it's not necessarily that particular shop. In some of the chains you get ignorant staff and in some of the more specialised you get elitist staff - I've had good and bad service from all sorts of shops. So a special mention to Dominic at Rock On and Woody at Rock and Run for being very patient with my stupid questions and indecisive buying technique (they don't call me faff for nothing).
Everyone seems to be missing the point that shop staff are all individuals and you get good ones and bad ones, it's not necessarily that particular shop. In some of the chains you get ignorant staff and in some of the more specialised you get elitist staff - I've had good and bad service from all sorts of shops. So a special mention to Dominic at Rock On and Woody at Rock and Run for being very patient with my stupid questions and indecisive buying technique (they don't call me faff for nothing).
Im rather drunk right now, so excuse poor spelling and stuff....
I understand that you get good and bad staff, certainly, having worked in the retail sector (not in outdoor shops though) I also realise that you get good and bad days.
But for gods sakes! Being lied to by multiple members of staff of the same company, on the same day! It makes me think that the management are more interested in profit than customer service and, as a result will hire any tom, dick or harry off the street to meet their needs.
Im sorry, but curtosy doesnt cost anything, and should be given away free with every purchase. Telling the truth costs nothing either.
Slush and rubble took from me, the most expensive single purchase I have made, and f*cked it up completly.
Letting people know what bunch of fools they are is, perhaps, petty, but hopefully the management of this company may do something about it, and eventually, they may end up earning the same respect that I give R+R, Needlesports and the like, who have NEVER given me any problems with any order I have made.
As a consumer, the only power I have, is to vote with my money. Certainly s+r wont be seeing any more of mine.
I understand that you get good and bad staff, certainly, having worked in the retail sector (not in outdoor shops though) I also realise that you get good and bad days.
But for gods sakes! Being lied to by multiple members of staff of the same company, on the same day! It makes me think that the management are more interested in profit than customer service and, as a result will hire any tom, dick or harry off the street to meet their needs.
Im sorry, but curtosy doesnt cost anything, and should be given away free with every purchase. Telling the truth costs nothing either.
Slush and rubble took from me, the most expensive single purchase I have made, and f*cked it up completly.
Letting people know what bunch of fools they are is, perhaps, petty, but hopefully the management of this company may do something about it, and eventually, they may end up earning the same respect that I give R+R, Needlesports and the like, who have NEVER given me any problems with any order I have made.
As a consumer, the only power I have, is to vote with my money. Certainly s+r wont be seeing any more of mine.
In reply to Dan_S: Good lad- they're shite
In reply to Dan_S:
gotta agree with ya dan_s. If the matter is not dealt with to your liking as a customer then i spose you have every right to voice you opinions, (loudly if you choose) if i was someone with any authority at snow and rock i would take heed to the posts in this thread and kick the arse's of the staff involved, cant see any bad coming from your comments. On the same note, I would not label all snow & rock shops the same.
gotta agree with ya dan_s. If the matter is not dealt with to your liking as a customer then i spose you have every right to voice you opinions, (loudly if you choose) if i was someone with any authority at snow and rock i would take heed to the posts in this thread and kick the arse's of the staff involved, cant see any bad coming from your comments. On the same note, I would not label all snow & rock shops the same.
In reply to Jason K: I've been to 3- two in london, and the one in Brum, and I've only come accross one member of staff who's any good. Don't know his name, but he works in the Covent Garden one, and he's a northerner.
Apart from that, the staff have been abismal.
I blame myself for letting one of them advise me on a pair of rock shoes. And one of the managers at the Holborm store was just the rudest bloke I've ever met- not to me, but in front of me to his own staff.
And unsolicited, quite a few people have made similar comments to me.
Hey- I hope someone there does get a grip, but its unlikely, because at the end of the day they'll make their bucks, because 95% of the people that go in there will know no better.
Apart from that, the staff have been abismal.
I blame myself for letting one of them advise me on a pair of rock shoes. And one of the managers at the Holborm store was just the rudest bloke I've ever met- not to me, but in front of me to his own staff.
And unsolicited, quite a few people have made similar comments to me.
Hey- I hope someone there does get a grip, but its unlikely, because at the end of the day they'll make their bucks, because 95% of the people that go in there will know no better.
In reply to Dan_S:
What do you expect, they do have supposed climbing staff, I think wingnuts BF works for them but they do not allow them to have any weekends off to practice climbing so they do not mingle with real climbers.
Look at the sponsors of this site, nearly all climbers, in fact who has been running the shop while all this frost has been around. seems like they shut and went climbing apart from Andy who went carrying his wifes shopping
What do you expect, they do have supposed climbing staff, I think wingnuts BF works for them but they do not allow them to have any weekends off to practice climbing so they do not mingle with real climbers.
Look at the sponsors of this site, nearly all climbers, in fact who has been running the shop while all this frost has been around. seems like they shut and went climbing apart from Andy who went carrying his wifes shopping
In reply to Jason K and All: Ok im biased - i work at Cotswolds so i think that we are the best, but the reason for this is that they only employ people that take part in outdoor stuff thats relavent to what we sell, so personal recomendation is always the best. We also have A LOT of training, esp the full time people. For example John Dunn has been round all the stores giving climbing kit trainig!! If i dont know the answer to a question such as on ski as i dont ski i will go and find one of our specialists so you get the answer! We will try, as do many other stores and if there has been a problum with kit bring it back - keep hold of the RECIET, it makes life easier and we will be honest about what can be done!
In reply to Jason we all make mistakes, no ones perfect, im sure youve made mistakes at work, but we will sort it out-give people a chance.
As a word in defence for all people that work in these shops, if there has been a delay, in my experince its Parcel Force of the suppliers fault!!
Give Cotswolds ago. Just a recomendation from someone who tries hard to sort you out as i know how anyoing it is.
Plus 10% for all BMC members - BRING YOUR CARD (or most other clubs like that)
T
I have heard from other customers that we are better than snow and rock
In reply to Jason we all make mistakes, no ones perfect, im sure youve made mistakes at work, but we will sort it out-give people a chance.
As a word in defence for all people that work in these shops, if there has been a delay, in my experince its Parcel Force of the suppliers fault!!
Give Cotswolds ago. Just a recomendation from someone who tries hard to sort you out as i know how anyoing it is.
Plus 10% for all BMC members - BRING YOUR CARD (or most other clubs like that)
T
I have heard from other customers that we are better than snow and rock
In reply to Jason K and All: Ok im biased - i work at Cotswolds so i think that we are the best, but the reason for this is that they only employ people that take part in outdoor stuff thats relavent to what we sell, so personal recomendation is always the best. We also have A LOT of training, esp the full time people. For example John Dunn has been round all the stores giving climbing kit trainig!! If i dont know the answer to a question such as on ski as i dont ski i will go and find one of our specialists so you get the answer! We will try, as do many other stores and if there has been a problum with kit bring it back - keep hold of the RECIET, it makes life easier and we will be honest about what can be done!
In reply to Jason we all make mistakes, no ones perfect, im sure youve made mistakes at work, but we will sort it out-give people a chance.
As a word in defence for all people that work in these shops, if there has been a delay, in my experince its Parcel Force of the suppliers fault!!
Give Cotswolds ago. Just a recomendation from someone who tries hard to sort you out as i know how anyoing it is.
Plus 10% for all BMC members - BRING YOUR CARD (or most other clubs like that)
T
I have heard from other customers that we are better than snow and rock
In reply to Jason we all make mistakes, no ones perfect, im sure youve made mistakes at work, but we will sort it out-give people a chance.
As a word in defence for all people that work in these shops, if there has been a delay, in my experince its Parcel Force of the suppliers fault!!
Give Cotswolds ago. Just a recomendation from someone who tries hard to sort you out as i know how anyoing it is.
Plus 10% for all BMC members - BRING YOUR CARD (or most other clubs like that)
T
I have heard from other customers that we are better than snow and rock
In reply to all:
OK, S&R may be shite, my positive experience seems to be outweighed by others' negative experiences. But they're still selling Mountain Tech axes at 30-40% less than everywhere else
OK, S&R may be shite, my positive experience seems to be outweighed by others' negative experiences. But they're still selling Mountain Tech axes at 30-40% less than everywhere else
In reply to Dan_S:
They're not a climbing shop, they're a ski shop that also sells climbing equipment. ;
They're not a climbing shop, they're a ski shop that also sells climbing equipment. ;
In reply to Dan_S:
Lads, you barking up the wrong bush. I'm Irish and never buy anything off a brittish webpage because the euro is so weak against the pound. Your sterling will get a lot more in a euro based on-line shop like www.cham3s.com (about 4 days delivery to Dublin) and www.barrabes.com (about 2 days delivery to Dublin).
Lads, you barking up the wrong bush. I'm Irish and never buy anything off a brittish webpage because the euro is so weak against the pound. Your sterling will get a lot more in a euro based on-line shop like www.cham3s.com (about 4 days delivery to Dublin) and www.barrabes.com (about 2 days delivery to Dublin).
In reply to Dan_S:
My experience with outdoor shops in London includes Snow + Rock. I haven't used their mail order but I find that in general they have a good range of product and the best catalog. I find they are more expensive than nearly all the other outdoor shops and only buy there if it's the only place I can find something particular. I only listen to the staff in any store about the gear they sell if they use it themselves. ie: I don't want to talk about cams with anyone if they don't use them regularly themselves, or buy crampons from someone who isn't a mountaineer. I have found more knowlegable staff in Cotwold than in Snow & Rock on average. But then again you still need to do your own research as even two guys who know what they are talking about will probably have different opinions on any product...
My experience with outdoor shops in London includes Snow + Rock. I haven't used their mail order but I find that in general they have a good range of product and the best catalog. I find they are more expensive than nearly all the other outdoor shops and only buy there if it's the only place I can find something particular. I only listen to the staff in any store about the gear they sell if they use it themselves. ie: I don't want to talk about cams with anyone if they don't use them regularly themselves, or buy crampons from someone who isn't a mountaineer. I have found more knowlegable staff in Cotwold than in Snow & Rock on average. But then again you still need to do your own research as even two guys who know what they are talking about will probably have different opinions on any product...
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