UKC

Action Challenge UK was set up to create and organise exciting challenge events worldwide for charity and corporate clients. Over the last 10 years the company has sent thousands of individuals on a range of adventure challenges, from cycle rides across Borneo and the Patagonian Andes, to trekking in the Moroccan deserts and across the mountains of Mongolia and raised millions for charities the world over.

We are at a very exciting stage in our development, where we are increasing staff numbers and managing significantly higher profile clients. We are looking for the right people to join our small but enthusiastic team and assist in its further development.

JOB DESCRIPTION - CUSTOMER CARE/CLIENT LIASON

The full time salary banding for this post is starting at £23,000 inclusive of London Weighting (plus international travel) and depending on experience.

• Reports to: Director
• Location: Highbury London N5
• Hours: 39 per week 5 days (9am – 5.30pm)
• Leave: 27 days per annum

There are two positions that are currently being offered within Action Challenge, falling with the Client Liason roles. These positions will be developing with time and definitely expanding in their remit from the following description.

1 A senior client liason/customer care co-ordinator for all our UK and Irish business
2 A client liason/customer care co-ordinator to join our open challenge team

All posts will be responsible for the following:

• All customer-facing communication including both charities and participants.
• The creation of marketing and sales support materials.
• Administration and finance that surrounds the client side of a challenge event. This would include all literature to the clients to help them prepare for their challenge. Collating feedback from events and to respond where necessary to problems.
• Working closely with the operations department, managing client expectations for all aspects of itineraries.
• Working with the business development department, booking new dates with Charities and ensuring all participant numbers and details are correct, including rooming lists, dietary requirements, special group or individual requests are dealt with. Dealing with queries from clients regarding any element of the challenge.

SOME OF OUR EVENTS IN 2010

...Everest Base Camp Trek, Kilimanjaro Climb, Cycle Southern India, Great Wall of China Trek, Cambodia Community Challenge, Peru Inca Challenge, Morocco Atlas Challenge, Romanian Cycle, Climb Aconcagua, Kerala Cycle, Trek Brazilian, Trek Serengeti, Trek Nepal, Trek Darhamsala, Cycle Tanzania, Trek Tuscany, Trek Norway, Cycle Malawi, Trek Hawaii, Cycle Vietnam, Cycle South Africa, Camino de Santiago, Trek Sicily, Alps Challenge, Cycle Sri Lanka, London to Paris Cycle, Climb Mt Blanc, Trek Ethiopia, Trek Lesotho, Trek Grand Canyon, Trek Sahara, Trek Kerala, as well as UK events...

For more information visit: http://www.actionchallenge.com
Please submit CVs with a covering letter to Director Stefan Meigh: SM@ActionChallenge.com