/ Snow and Rock "price matching" rant
hope you are all having a grand weekend so far.
My other half wanted a new Arcteryx jacket and was of course not going to pay 400 odd quid, why would you?
We know that our local Snow and Rock will price match anything from the web so we looked around and found her an Arcteryx Pro Shell for just over 200 squids.
Went in today and asked the chap. Told him what jacket, yes they stock it, gave him the web details and he verified the price. S and R's price was £449 so a good saving to be had. He then told us he couldn't price match the jackets because the one on the net was red and they only had black left!!!! Same jacket, different colour. We don't stock the red one because it is a very unpopular color, said he.
I asked to see the manager and she told me again they couldn't price match it because the colour was different adding, we don't have any red left because IT IS the most popular colour and we sold out pretty straight away.
She then said she could take 20 percent off the jacket as a good will gesture at which point my other half politely told her to shove her jacket up her backside and spitefully stood next to the counter and ordered the one from the net, petty I know, but actually quite funny.
Other half then suggested that if they were going to be that petty with colours that at least they should get their story correct about the colours being popular or not to which the manageress replied, sorry about that, but a few members of staff wouldn't know the technicalities of the jackets we stock nevermind the colours.
Absolutely useless shop, why I bothered in the first place I don't know. Rant over.
Seems fair to me, when ever I have products price matched they always insist on the same size, colour, delivery costs etc.
I thought about that. They don't mention anything about colours etc, I was only told it had to be the exact piece of kit and size.
I don't understand. Why don't you buy it online at the price you want?
Maybe I'm moaning for no reason then but the chap I talked to last week, said jacket and size.
Seems I am wrong...
We strive to make our prices in the UK the most competitive prices across Europe, so if you find the same product for a lower price (in the same size, colour and specification) we will be happy to refund the difference. The product must be in stock with our competitor when the Price Pledge is registered. We will match all store based and internet offers in store and via Snow+rock.Com. NB when matching internet prices the cost of shipping goods will be added to the cost of the item and the combined cost will be matched.
Aaah well, live and learn. Still not going back there though and that is final!!
We did, but as they price match and it is just round the corner, we thought we'd pop in.
Yup, correctamundo, but after asking one of the chaps and being told the colour was irrelevant, I didn't check the terms as I took his word as gospel so that is probably why I was miffed.
Still, can't be right all the time and missus bought the jacket that was £250 cheaper. Next time I'll check rather than take a staff member's advice.
Class, I am sure the area manager would like to hear about that!
Re: colours. Shops sometimes get exclusive colours as this help narrow down their price match promise. Nothing to do with the shops but more to do with head office with shops like S+R, Cotswold, Ellis Brigham etc. This limits people to getting a discount.
They are correct. Go look for an Arcteryx top online and the price, even online, will be colour dependant. So they have a good point.
Second, Snow+Rock are shite. Awful attitude on them, gear is bloody expensive and they carry only stock they can shift quickly. they don't even sell static rope and when I asked, the reply was 'we try to stock only stuff useful for climbing'
I hate the shop and give my business to Go Outdoors, who give a brilliant service (but don't stock Arcteryx)
I'd go to a small shop but I tend to only climb in local quarries rather than hopping off to wales or Scotland etc.
> Maybe I'm moaning for no reason
Nail on head!
> Nail on head!
I quite like them, but usually go somewhere smaller or cheaper.
I spent two hours in the Covent Garden shop trying on every pair of rock boots they had. The next day I saw them cheaper, so called up. No problem, I went into a different shop with the receipt and got the difference back, plus the 10% BMC discount that I'd forgotten to claim in the first place. The manager of this little shop wasn't exactly overjoyed, but I don't blame him!
As a matter of principle I never give my business to price matchers. If they can't be upfront with the price why should they nick business from businesses that are.
I prefer to give my business to someone that's happy for me to spend 2 hours in their shop trying stuff on, rather than a discount dealer who has lower overheads because they don't provide the service. I'm willing to pay extra for that service, but if the good service shop will match the discounter's price, then it's all win for me.
I went to buy a snowboard from Snow and Rock a couple of years ago and the assistant tried to sell me a badly damaged one with a big chunk missing out of the edge of it for full price! When I pointed it out his response was something like, "Oh yeah I had noticed that..." He then offered me a £10 discount off it. So I left and bought one from somewhere else. It is a useless shop!
The theory being that you have the choice of buying it at that shop or at our shop.....Bit crap if your after a saving but unfortunately, them's the rules.
> The theory being that you have the choice of buying it at that shop or at our shop.....Bit crap if your after a saving but unfortunately, them's the rules.
To add, a company doesn't HAVE to sell anything to you they can refuse to accept your money just as easily as you can refuse their offer.
surely then you could have used their own price match against themselves?
well you say it's that, but on the shelf it's advertised at this price so you have to match it? ;-)
was it massively different in price?
> surely then you could have used their own price match against themselves?
> well you say it's that, but on the shelf it's advertised at this price so you have to match it? ;-)
> was it massively different in price?
Ha ha I like your train of thought :-).
It wasn't that different to be honest only £5.
Flipping eck, you sound a right nasty pair, don`t get your own way, so you verbally insult the staff, then make a scene of ordering online in the store, then slate the store on a public forum, and you were in the wrong all along.
Bet Snow and Rock are glad to see the back of you two.
Go on tell us what firms you work pair for thats a paragon of customer care.
Man enough to admit when I am wrong, what is the matter with that?
Why shouldn't I take issue with the shop?
If they trained their staff properly in the first place and told them the correct information to give customers I wouldn't have had cause to be narked with them in the first place.
A nasty pair? lol
By the way, your last sentence may need restructuring, I have no idea what you are talking about.
If you are asking who we work for, I did 22 years in the Forces and am now a stay at home dad and my other half is one of those "nasty" nurses in the Navy who flies forward in a helicopter to pick injured servicemen and women from the front line.
Well as you know then, coming from the military that no matter how good your training is you will always get a few idiots passing through the system. Messing it up for the well trained members.
Shame you had a bad experience, I've always found them to be more than helpful and never really had a complaint.
A few local climbers I know have worked in Snow and Rock; when they were in it was a great shop. I think you need to find one with a climber in.
I agree Nick. When I go to the S and R in Cov Garden, I always chat to a guy called Rory.
He is a mountaineer, knows all the kit and is always up for a good chat about places rather than trying to sell me something or give incorrect info.
I guess as I have been there a few times and received a good service, to get the complete opposite is a bit disappointing.
And if you`d read the T&C`s properley there would not have been a scene, did some light bulb not come on, £400 ish v £200 ish, maybe not like with like.
And yes you do sound a nasty pair, they pointed out the deal, correctly, still offered you an £80 discount and you get all snotty.
You talk about training, muppets like you waltz around screwing prices down, but when you walk in a store you want some highly trained individual, but at the end of the day are not prepared to pay for them, you want service but are not prepared to pay for it.
Personally I think you owe the person in the shop a personal apology.
Aah well, we are all entitled to our opinions. I'm sure I'm not going to splash my pants over someones opinion who I have never met.
Hope you have a nice weekend :0)
Same to you, next thread a bet i`ll think you a great guy, and enjoy your jacket, £200 saving, sweet.
> Same to you, next thread a bet i`ll think you a great guy, and enjoy your jacket, £200 saving, sweet.
I think I'll probably always think you're a knob ;0)
Funnily that's what I think about anyone wearing Acteryx gear.
Hate to say it but they don't pay for them.....
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