/ LYON equipment
They handled the Grigri2 recall very efficiently too.
I recently contacted Lyon with a query regarding Nomic ice axes, they could not have been more helpful. Really good customer service. :)
Yea, another huge thanks to LYON here. Earlier in the summer, I noticed there had been a safety recall on the Petzl Scorpio Via Ferrata lanyards. This was a week before we were heading off to Austria and we have 3 of these sets in the family - I contacted LYON who are the agents for Petzl, explained the problem and they arranged for them to be collecetd from my office and they were checked and returned within 2 days - brilliant service. As it turns out we didn't use them, we spent the whole wee sport climbing but hey ho!
Lyon are very good, but I suspect there is a general fault with the XP myo, and rather than doing a general recall, they are just swapping any that get complained about.
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