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Topic - Mud on boots... and Cotswold Outdoors

richprideaux - on 21 Dec 2011
Does anybody here know the facts in relation to the return of faulty boots etc to UK retail stores?

Most of them seem to have the following somewhere in their T and Cs:

"to comply with Health and Safety regulations we cannot accept returns for exchange unless they are clean and free from any mud or debris"

Is this true? Or is it just because the manufacturer won't accept returns from the retailer in that state?

VERY irritating bloke in Rock Bottom yesterday questioning the return of gaiters purchased the week before because they hadn't been fully dried after being cleaned...
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