In reply to blanchie14c:
Ooh. They've replied. In fairness to LIDL UK GmbH, I should publish their response:
From: Customerservices@lidl.co.uk [Customerservices@lidl.co.uk]
Sent: 21 May 2012 16:15
To:
Subject: LIDL-CUSSUG-120515-1019558-MOLA
Dear Dr Chappell
Re: Lidl Lochee
Thank you for taking the time to provide us with your valuable feedback regarding our Lochee store.
We were disappointed to hear your comments regarding your recent visit to the Lochee store. It is certainly never our intention to have unhappy customers as we hold customer satisfaction paramount in all aspects of our company’s actions. We take great pride in maintaining a reputation for excellence and what our customers have to say about our products and service is of great importance to us.
We would like to thank you for alerting us to this matter, as without customer comments we are unable to maintain the high standard of service we aim for. Please be advised that your comments regarding the waiting times in the store will be brought to the attention of senior management.
We are sorry that your visit was an unpleasant experience for you and we would like to offer our apologies for any upset caused. We regularly monitor and retrain our staff in order to ensure that our customers receive the best service possible. Please be advised that the District Manager will implement additional training in this store in order to help prevent any such occurrences from happening again.
We trust that this letter has helped to restore your faith in us and that you will continue to be a valued Lidl customer.
Yours sincerely,
For and on behalf of Lidl UK GmbH
Leonie Faulds
Customer Services
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Lidl UK GmbH
Registered Office: 19 Worple Road, London, SW19 4JS,
Registered in England No.FC017929;
tel: 0870 444 1234 web: www.lidl.co.uk
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