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 Topic - Big thanks to Lyon Equipment!
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 by - tipsy  on - 15 May 2012 |
Don't normally post things like this but I just wanted to post up a massive thanks and reccomendation for Lyon Equipment.
I don't think I've ever dealt with a company with more effective and helpful customer services.
I volunteer with mountain rescue and recently when out on exercise my Myo XP headtorch decided to start going off intermittently, followed by the cable and batteries heating up to a stupid temperature - almost painful to touch.
I got in touch with Lyon and explained the issue and the need for a quick turnaround (can't really be without a headtorch on MRT) and spoke with Nils in customer service. Having marked my package up as urgent and sent it to him last wednesday - a replacement arrived in the post this morning.
Quick, easy, helpful and very very impressed with their service! Just thought it would be worth putting up a shout out and a big thumbs up. Great to see that good old fashioned customer service hasn't died for every retailer yet. |
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