In reply to climber david:
I'll second that. After they answered some questions very promptly I bought the new boulder mat on Monday, arrived on time next day delivery. Alpkit customer service is second to none, which is why I'll keep going back to them - that and very good value kit, I've had headtorches, down jacket, sleeping mats, t-shirts, every time great communication and delivered promptly even during a very snowy pre-christmas week.