I believe in giving credit where credit is due so full marks to Lowe Alpine.
I'd lost the sternum strap from my Lowe Alpine Airzone 35 sac - OK not a major item.
I phone up Lowe Alpine just now, a very pleasant lady answered the phone after about two rings and said that, if I emailed my address to her she would put one in the post free of charge today.
What a pleasant transaction 8-)
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