/ Icebreaker 260 default
Any advice on how to get my money back?
After being a loyal customer of ELLIS BRIGHAM for my years, I will never spend another penny in their store!
Merino wool fabric normally appears to be 'thin' compared to fleece etc. Unless it has actual holes, it might be OK. But by all means go back & ask the shop to return it for the importer to look at it.. There is not really such thing as 'wear & tear ' after one use, unless you slid down a rockface.....
What exactly has happened to the garment? how has it worn away after only one wear? seems pretty weird to me after having owned several icebreaker items for several years ...interesting
The fact remains that the staff at Ellis Brigham replaced the original purchase because they thought it was a fault and now some jumped up little sales assistant who thinks he owns the place tries to say it's wear and tear! He must be paid a lot if he thinks wearing an £85 top which degrades after one wear is good value!
What rucsac were you wearing? What caused the pilling? Merino fibres are very soft and it is possible that if you were wearing it as a single layer and the rucsac rubbed against it this would cause the pilling, and in that circumstance, it would be under the "wear and tear/use and abuse". i my self have put a hole in a merino t shirt in one day. Pilling is a sign of abraison so something caused it, and arguably not the fault of the product
Ask yourself what caused the pilling, and is merino suitable against that product
remeber climbing gear comes with a caveat that states "may last as little as one use" or better put "shit happens"
i dont wear merino as a single layer as it gets damaged too easily, good thermal base layer though for when its proper cold
Sounds odd to me - I've used various merino tops and long johns for years and they're all wearing OK - even the t-shirts that get worn on their own in summer a lot (so whilst rock climbing or while wearing a rucsac). There's no velcro on the pack that it could be catching on is there?
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