/ BIG Thank you to Lyon UK Distributors
Any how Lyon, with out hesitation, replaced my torch with a similar product.
Now that's what I call excellent Customer Service. They could have taken a different approach, especially in these times of austerity, but they did not. And as a result I shall continue to use Petzl products and sing the praises of Lyon and Petzl to who ever is prepared to listen to me drone on and on and on and on and on and.........
Yep, did similar for me, although my MYO XP was not quite as aged as yours. Very impressed.
Another good example of customer service I had recently, sent my Paramo Velez Adv light smock back for repair, which i was obviously expecting to pay for, as I'd totally trashed it (my fault, long story). They quoted me £55 for the repair, but said it was so damaged they'd rather give me a new one for £55 instead. Bargain!
Lyon are ace!
Boo at Petzl and yay at Lyon.
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