/ 9/10 to Natwest Bank

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mypyrex - on 08 Jan 2013
They've just compensated me 35 for a 10 'phone call I had to make to get my card unblocked.

Genuinely well done.
rallymania - on 08 Jan 2013
In reply to mypyrex:

which i guess begs the question....

what do they need to do to get the other 1 outta 10?

:-)
graeme jackson - on 08 Jan 2013
In reply to rallymania:
> what do they need to do to get the other 1 outta 10?
>

Oral.
Skyfall - on 08 Jan 2013
In reply to rallymania:

not block it in the 1at place? the compensation suggests they are admitting some fault...
Philip on 08 Jan 2013
In reply to mypyrex:
> They've just compensated me 35 for a 10 'phone call I had to make to get my card unblocked.
>
> Genuinely well done.

Looks like you've been robbed. I think they're obliged to give you 50 minimum. I'd call them back if I were you.
Darron - on 08 Jan 2013
In reply to mypyrex:

Well done.

Me? 0/10
I had to pay NATWEST 3000 of a 6000 debt my ex wife had run up on an old joint account they said they had taken my name off but hadn't. They did however compensate me to the tune of 250 for the clerical error that meant my name was not removed!
Darren Jackson - on 08 Jan 2013
In reply to Skyfall:
>
> ... the compensation suggests they are admitting some fault...

... Or they're struggling to spend the 45bn bail-out of taxpayers money that the banking group was awarded in 2008.
toad - on 08 Jan 2013
In reply to mypyrex: This the same Nat West that killed everyones accounts for a week last year? take more than a gift voucher or a bunch of flowers for me to bank with them again
Skyfall - on 08 Jan 2013
In reply to Darren Jackson:

I moved my account away from them earlier this year.
EeeByGum - on 08 Jan 2013
In reply to Skyfall:
> (In reply to Darren Jackson)
>
> I moved my account away from them earlier this year.

Presumably to a bank that uses a more up-to-date and reliable system? Ummmmmmm - and that would be?
mypyrex - on 08 Jan 2013
In reply to Skyfall:
> (In reply to rallymania)
>
> not block it in the 1at place?
Bang on. I'd written to them giving them my itinerary in the hope that it would not be blocked. There were no "dubious" transactions so they had no reason to block it. Hence only 9/10
Skyfall - on 08 Jan 2013
In reply to EeeByGum:

Handelsbank
Blue Straggler - on 08 Jan 2013
In reply to toad:
> (In reply to mypyrex) This the same Nat West that killed everyones accounts for a week last year? take more than a gift voucher or a bunch of flowers for me to bank with them again


I don't remember that. Wasn't it HSBC?
My main current account is with NatWest and I also have a secondary account with them. And other stuff. I'm sure I would have remembered if they'd "killed" them all for a week.
ebygomm - on 08 Jan 2013
In reply to Blue Straggler:

It was Natwest, but not everyone was affected. It didn't affect me at all.
Cheese Monkey - on 09 Jan 2013
In reply to mypyrex: HSBC gave me 60 for a 20p Skype call. Wooop!
andi turner - on 09 Jan 2013
In reply to mypyrex: Why have they compensated you? That's ridiculous. What a waste of money.
redsonja - on 09 Jan 2013
In reply to mypyrex: i changed to natwest from barclays a few years ago. they are brilliant. now my sister and my boyfriend have also changed to them
mypyrex - on 09 Jan 2013
In reply to heidi123:
> (In reply to mypyrex) i changed to natwest from barclays a few years ago. they are brilliant.

They used to be even better before RBS cocked them up.

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