/ Duty Manager Vacancy

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The Leeds Wall - on 17 Jan 2013
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We are looking for an enthusiastic climber to join our Management Team. The Leeds Wall is a large dedicated climbing centre that has been running for 17 years. We cater for beginners to competition climbers and have a large number of visitors on instructed sessions.

Main responsibilities and key tasks:

  • Opening and closing the climbing centre
  • Health and safety of customers, visitors and staff
  • To maintain a safe, clean and enjoyable centre
  • Regular checks of the centre, including shop, cafe and changing facilities
  • Responsible for running of tills, cashing up and money handling
  • To produce a Duty Manager's Report, passing information to next shift
  • To take bookings for instructed sessions
  • To deal with customer comments, suggestions and complaints at first instance
  • Ensure that the General Manager or senior on call is informed immediately of any serious situation, particularly accidents or near misses
  • To carry out other reasonable tasks required in line with the nature of the business

    Performance measured by:

  • Customer feedback
  • Health and safety of customers, visitors and staff
  • Effectiveness and efficiency of reception
  • Cleanliness and general appearance of the centre

    Hours & pay:

    30-40 hours over 5 days including evenings and weekends. Pay will be related to experience, performance reviews and responsibilities undertaken

    Applicants should apply by sending a CV and covering letter to Emma Biczyk, Assistant Manager. Please include management and climbing experience. Email info@theleedswall.co.uk. Closing date: as soon as we find the right person!

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