In reply to TryfAndy: I'm really sorry for your recent loss,
2 years ago I was put in a situation where I was serving a bloke at a supermarket, I went to hand him his change and he collapsed having a heart attack, in that situation there were a lot of people around me and nobody helped, just by looking around it was clear people were in shock, I dailled 999 and started CPR, there was an employee who was first aid trained and decided not to attend as unfortunately it's not mandatory even though they receive extra pay each month for being a first aid holder, the bloke made it to hospital but later passed away.
In the approx 10 minutes I was doing CPR I can honestly say its the hardest 10 minutes of my life! But I was the one who didn't freeze and go into shock and done my upmost best in the situation I was in at the time, and would do it again,
Please remember we are all human and we all react differently, buts it's not their fault and please don't be angry at anybody, if only First Aid basics were taught in schools or a 1 day course was part of a driving licence just imagine the relief to the professionals who do their best day in day out.
I was questioned for what I did that day by my manager, and it felt like I had done wrong as I didn't have a first aid qual at the time! So I understand people being worried about this crazy country we are in.
Please don't read this as a rant but as someone who understands your thoughts at a difficult time,
Sorry for your loss.