/ boxboy mail-order outdoor equipment

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flaneur - on 13 Mar 2013
Had a good price on a rucksac I was interested in, seemed legitimate ie UK phone and address, did an internet search and found no issues reported. Placed an order with them via debit card 9 days ago, money accepted, but no confirmation email.

No reply to two emails, not answering phone and website has been 'undergoing maintenance' for the last couple of days. http://www.boxboy.co.uk/

Doesn't sound good. Anyone had any dealings with them or can shed further light on this?
Climbing Pieman on 13 Mar 2013
In reply to flaneur:
No respnse to purchase or follow up emails, not answering phone, webiste under maintenance, not listed at Company House, would start warning bells if me. Could be genuine, and if you can wait ... but if not and you paid with a visa debit card, do a charge back through the bank which is what I would do ASAP.
sleavesley on 13 Mar 2013
In reply to flaneur:
Result of WHOIS query:

Domain name:
boxboy.co.uk

Registrant:
Timothy Smith

Trading as:
Boxboy

Registrant type:
UK Sole Trader

Registrant's address:
Dunnock House
Yeovil
Yeovil
Somerset
BA22 9HD
United Kingdom

Registrar:
Namesco Limited t/a Namesco Ltd [Tag = NAMESCO]
URL: http://www.names.co.uk

Relevant dates:
Registered on: 22-Jun-2007
Expiry date: 22-Jun-2013
Last updated: 02-Aug-2011

Registration status:
Registered until expiry date.

Name servers:
ns0.phase8.net
ns1.phase8.net
ns2.phase8.net

WHOIS lookup made at 10:51:29 13-Mar-2013

Not sure if that will be any help to you?
flaneur - on 13 Mar 2013
In reply to sleavesley:

Thanks all. That's the address on the website, it did check out.

Attempting to stop the transaction.
m0unt41n on 13 Mar 2013
In reply to flaneur:
Contact number for Tim Smith comes out as:
http://20090915154813860.en.hisupplier.com/contact.html

But also that number shows up as:
http://www.smithcarpentryconstruction.co.uk/contact.htm

so maybe you could try that
flaneur - on 29 Mar 2013
Still no reply to emails and phonecalls and website still down. I've informed my bank who are doing whatever they do.

In reply to m0unt41n:

Thanks for this. Sounds like the family business. Might be useful if I have no joy via the bank.
flaneur - on 12 Apr 2013
In reply to Climbing Pieman:

No contact from Tim Smith / boxboy. Bank have refunded the cash despite paying with a debit rather than credit card. Thanks for the encouragement to pursue this. We live and learn.
Climbing Pieman on 12 Apr 2013
In reply to flaneur:
> (In reply to Climbing Pieman)
>
> No contact from Tim Smith / boxboy. Bank have refunded the cash despite paying with a debit rather than credit card. Thanks for the encouragement to pursue this. We live and learn.

Excellent about the refund. Shows that the system can work! Pity that the company did not respond - difficult to trust them ever again, so their loss (if they do get back up and trading).
We all live and learn, and with me still weekly :-)!
Report company to local Trading Standards office if you have not done so as it may help others in a similar position to you.

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