In reply to flaneur:
> (In reply to Climbing Pieman)
>
> No contact from Tim Smith / boxboy. Bank have refunded the cash despite paying with a debit rather than credit card. Thanks for the encouragement to pursue this. We live and learn.
Excellent about the refund. Shows that the system can work! Pity that the company did not respond - difficult to trust them ever again, so their loss (if they do get back up and trading).
We all live and learn, and with me still weekly
!
Report company to local Trading Standards office if you have not done so as it may help others in a similar position to you.