/ Mountain leisure perth - very bad experience

This topic has been archived, and won't accept reply postings.
ian stewart - on 29 Mar 2013
Further to this post
http://www.ukclimbing.com/forums/t.php?t=535915

I can add my own experience: ordered a jacket in january, it still hadn't arrived by march, requested a refund, told on 13th that i had been given a refund, still no sign of it. Mountain leisure perth now ignoring my emails.

Avoid!!!
Martin Wing - on 29 Mar 2013
In reply to ian stewart:
I ordered i top start of this month, still waiting for it to be dispatched after several emails and a phone call, il never use them again. Wish i had read that other thread before ordering.
ian stewart - on 29 Mar 2013
In reply to Martin Wing:

Aye, me too! I did receive my refund tonight, amazing what a bit of bad publicity can do! Good luck!
MBean - on 29 Mar 2013
In reply to ian stewart: IFine that really hard to believe II have ordered lots of gear from mountain leisure and have had brilliant service and great prices. Would fully recommend them !
yesbutnobutyesbut - on 29 Mar 2013
In reply to MBean: What a lot of posts you've made!!!!!!
duckman - on 30 Mar 2013
In reply to ian stewart: I can only comment on my own experience, I will use them first out of the numerous stores in Perth. I have always found them really helpful and have left the shop having ordered out of stock items before,and received them soon enough.Never had any of the sort of probs mentioned above
robmack - on 30 Mar 2013
In reply to MBean: I'd hope you got great prices!
jonskippy - on 30 Mar 2013
In reply to ian stewart: Mbean, you've made a lot of grammatical errors, I thought you went to uni? Unless its not you?!
Martin Wing - on 30 Mar 2013
In reply to jonskippy:
This thread obviously worked, just got an email saying my top has been dispatched today.
robmack - on 30 Mar 2013
In reply to jonskippy: controversial! Is that down to the distinctive grammar?
timmeehhhh - on 02 Apr 2013
Same problem here, after countless phonecalls I have yet to recieve my refund. As it happens, it's marked as allready refunded in their systems since a couple of months... I'm from the Netherlands, so it's hard for me to go over there and demand my money back... Any tips on how to handle this?
deepsoup - on 02 Apr 2013
In reply to timmeehhhh:
Did you pay by credit card? If so, maybe you could try to get your card company to reverse the transaction. (This is UK specific, I assume there is something similar in the Netherlands?)
http://www.which.co.uk/consumer-rights/problem/how-do-i-use-chargeback/

If you feel the shop have been dishonest with you, perhaps you should contact their local Trading Standards office and see if they have anything to say about it: http://www.pkc.gov.uk/article/3434/About-Trading-Standards
timmeehhhh - on 02 Apr 2013
Unfortunatly I used paypal, filed a complaint and forgot to upgrade it to a claim before the case was closed. So that option is blocked I'm afraid...
AlisonSmiles - on 03 Apr 2013
In reply to yesbutnobutyesbut:
> (In reply to MBean) What a lot of posts you've made!!!!!!

Ah, where's my like button.
hokkyokusei - on 03 Apr 2013
In reply to timmeehhhh:

Call every other day. Always ask for Alex. When he's "not there" as he mostly won't be, request that he call you back (though he won't). Eventually, he will get bored of you calling, realise you are not going to go away and refund your money. Personal experience.
Neil Williams - on 03 Apr 2013
In reply to ian stewart:

To be fair, credit card refunds take 3-5 days, that isn't in the control of the company issuing the refund.

Neil
alexcollins123 - on 04 Apr 2013
In reply to ian stewart: Just use them to price match Go Outdoors - have done so many many times as they are usually very cheap.
timmeehhhh - on 14 Apr 2013
In reply to ian stewart:

So the MLP guys contacted me trough the forum, but stopped replying after a couple of messages... Lots of good words but no refund yet :(
xplorer on 14 Apr 2013
In reply to timmeehhhh:

This shop sounds like a complete joke. What their doing is illegal.

People should be made aware of it. Have they a comments page on their website, I think not!!!
robmack - on 14 Apr 2013
In reply to ian stewart:
I worked there a few years ago, it stocks different kit and is staffed by enthusiastic end users. As a local outdoor shop it's pretty good. It does sound like they've let a few folk down though, keep phoneing them and they'll pay though, It'll be disorganisation as opposed to dishonesty.
ads.ukclimbing.com
Timmd on 15 Apr 2013
In reply to Lace_up:
> (In reply to alexcollins123)
> Not a bad idea

Using a disreputable(?) shop to price match another shop into undercutting the rest of the market of many reputable shops is one way of getting a good deal I guess.
robmack - on 15 Apr 2013
In reply to Lace_up:
I wasn't making excuses for them.
Timmd on 16 Apr 2013
In reply to Timmd:
> (In reply to Lace_up)
> [...]
>
> Using a disreputable(?) shop to price match another shop into undercutting the rest of the market of many reputable shops is one way of getting a good deal I guess.

That's more of a thought on capitalism by the way, than anybody on this thread.
martinph78 on 16 Apr 2013
In reply to ian stewart: This is dispicable behaviour. Thanks or bringing it to light. I will never be a customer and I suspect they've lost a lot of other potential customers.
martinph78 on 29 Apr 2013
In reply to ian stewart: I see they are now offering a UKC discount on the Soto stove...anyone fancy their chances?
dutybooty - on 29 Apr 2013
In reply to Martin1978:
> (In reply to ian stewart)
> anyone fancy their chances?

I was tempted by the deal. Then saw who was running it. After my experience with it, this one and the general consensus of the myriad of replies to both. I frankly don't wanna give them the business.
dutybooty - on 29 Apr 2013
In reply to ian stewart: But then it happened again!
In reply to all:

Owing to potential conflict of interests, we are not allowing newly registered users to post on this thread. I have removed a set of posts by a new user.

Alan

This topic has been archived, and won't accept reply postings.