UKC

Further to this post
http://www.ukclimbing.com/forums/t.php?t=535915

I can add my own experience: ordered a jacket in january, it still hadn't arrived by march, requested a refund, told on 13th that i had been given a refund, still no sign of it. Mountain leisure perth now ignoring my emails.

Avoid!!!

In reply to ian stewart:
I ordered i top start of this month, still waiting for it to be dispatched after several emails and a phone call, il never use them again. Wish i had read that other thread before ordering.

In reply to Martin Wing:

Aye, me too! I did receive my refund tonight, amazing what a bit of bad publicity can do! Good luck!

In reply to ian stewart: IFine that really hard to believe II have ordered lots of gear from mountain leisure and have had brilliant service and great prices. Would fully recommend them !

In reply to MBean: What a lot of posts you've made!!!!!!

In reply to ian stewart: I can only comment on my own experience, I will use them first out of the numerous stores in Perth. I have always found them really helpful and have left the shop having ordered out of stock items before,and received them soon enough.Never had any of the sort of probs mentioned above

In reply to MBean: I'd hope you got great prices!

In reply to ian stewart: Mbean, you've made a lot of grammatical errors, I thought you went to uni? Unless its not you?!

In reply to jonskippy:
This thread obviously worked, just got an email saying my top has been dispatched today.

In reply to jonskippy: controversial! Is that down to the distinctive grammar?

Same problem here, after countless phonecalls I have yet to recieve my refund. As it happens, it's marked as allready refunded in their systems since a couple of months... I'm from the Netherlands, so it's hard for me to go over there and demand my money back... Any tips on how to handle this?

In reply to timmeehhhh:
Did you pay by credit card? If so, maybe you could try to get your card company to reverse the transaction. (This is UK specific, I assume there is something similar in the Netherlands?)
http://www.which.co.uk/consumer-rights/problem/how-do-i-use-chargeback/

If you feel the shop have been dishonest with you, perhaps you should contact their local Trading Standards office and see if they have anything to say about it: http://www.pkc.gov.uk/article/3434/About-Trading-Standards

Unfortunatly I used paypal, filed a complaint and forgot to upgrade it to a claim before the case was closed. So that option is blocked I'm afraid...

In reply to yesbutnobutyesbut:

Ah, where's my like button.

In reply to timmeehhhh:

Call every other day. Always ask for Alex. When he's "not there" as he mostly won't be, request that he call you back (though he won't). Eventually, he will get bored of you calling, realise you are not going to go away and refund your money. Personal experience.

In reply to ian stewart:

To be fair, credit card refunds take 3-5 days, that isn't in the control of the company issuing the refund.

Neil

In reply to ian stewart: Just use them to price match Go Outdoors - have done so many many times as they are usually very cheap.

In reply to ian stewart:

So the MLP guys contacted me trough the forum, but stopped replying after a couple of messages... Lots of good words but no refund yet

In reply to timmeehhhh:

This shop sounds like a complete joke. What their doing is illegal.

People should be made aware of it. Have they a comments page on their website, I think not!!!

In reply to ian stewart:
I worked there a few years ago, it stocks different kit and is staffed by enthusiastic end users. As a local outdoor shop it's pretty good. It does sound like they've let a few folk down though, keep phoneing them and they'll pay though, It'll be disorganisation as opposed to dishonesty.

In reply to Lace_up:

Using a disreputable(?) shop to price match another shop into undercutting the rest of the market of many reputable shops is one way of getting a good deal I guess.

In reply to Lace_up:
I wasn't making excuses for them.

In reply to Timmd:

That's more of a thought on capitalism by the way, than anybody on this thread.

In reply to ian stewart: This is dispicable behaviour. Thanks or bringing it to light. I will never be a customer and I suspect they've lost a lot of other potential customers.

In reply to ian stewart: I see they are now offering a UKC discount on the Soto stove...anyone fancy their chances?

In reply to Martin1978:

I was tempted by the deal. Then saw who was running it. After my experience with it, this one and the general consensus of the myriad of replies to both. I frankly don't wanna give them the business.

In reply to ian stewart: But then it happened again!

In reply to all:

Owing to potential conflict of interests, we are not allowing newly registered users to post on this thread. I have removed a set of posts by a new user.

Alan