In reply to Toerag:
I contacted the TNF warranty department in Italy when I lost my VE poles on the way back from Canada, they sent me a replacement set for £40. They also sent my mate a replacement Westwind fly for £90 when his became beyond repair.
If you use the contact page on the TNF site, they are normally very quick to get back to you.
Hope this helps, Den
http://uk.thenorthface.com/tnf-uk-en/contacts/
PS, failing that, buy some replacement aluminium equivalent poles on fleabay and cut to size, I bought a set for repairs when on trips.