An opportunity has arisen at Harrogate Climbing Centre, we are looking to recruit an Assistant Manager for the centre.
HCC is a modern indoor climbing centre offering a training facility for the Yorkshire climbing community as well as high quality instruction for all ages and abilities. Owned by professional climber John Dunne, and part of the same group as the Manchester and Reading Climbing Centres, Harrogate Climbing Centre is a market leader in the industry.
The main elements of the new Assistant Manager role will include supporting the centre manager in the daily running of the centre with a focus on the following areas:
Health & Safety as the highest priority issues. The Assistant Manager will be expected to maintain the highest safety standards and strive toward best practice in all areas of the business.
Identifying, understanding and reacting to trends within the market in line with defined targets for course delivery, casual climber usage and new opportunities. The successful candidate will be able to demonstrate a good understanding of the climbing industry, and the potential for engaging both existing enthusiasts and new participants.
Formulating and delivering marketing initiatives based on identified target markets. This will require a creative ability both in the formulation, and in the practical delivery of initiatives; often requiring good IT skills.
Understanding and sustaining the Climbing Centre Group brand values through the upkeep of defined standards within Harrogate Climbing Centre. An attention to detail and understanding of modern leisure users’ expectations is an integral part of this area.
Working with established budgets to ensure that HCC operations remain sustainable for the benefit of the centre customers and employees. The successful candidate will have good Microsoft Excel skills and will be expected to liaise with the centre manager to ensure that HCC is run efficiently.
Working with all members of the Harrogate Climbing Centre team to sustain and develop a positive working environment for all. This will include understanding operational and staffing issues and working with the Centre Manager to resolve any conflict, as well as assisting in developing solutions and systems to address future needs.
The successful candidate will also take on the role of keyholder and duty manager as part of working within a rota system. They will take an active role in maintaining health and safety standards, high levels of customer service and contribute to a fun, vibrant and safe atmosphere for all our customers.
This is a full-time role, which will require working hours across the opening hours of the business, including evenings and weekends. Hours will be based upon a regular rota system.
The salary is competitive, and based on experience.
To apply for the role, please email a CV and covering letter explaining why you would be suitable to Centre Manager, Mike Lloyd at firstname.lastname@example.org to arrive no later than 0900 Wednesday 24th April 2013.