In reply to Simonj:
something that can work is to clip a krab thru the safety hole at the top of the ascender and add a sling, then yank from that rather than the handle.
means the device is ideally aligned on the rope (make sure you clip across the rope into the ascender) and its pulled from above rather than pushed from below.
sometimes the lower ascender sticks because youre bending down a bit to pull it upwards and pulling a bit to the side too, putting a bit of slack in the rope.