/ Faith restored - theoutdoorshop
On a side note, I've never in years of ordering online come across first purchases having to go to a cardholders address, yet it happened to me twice today. Anyone else been mugged off by this?
yes its common
It is common and very sensible.
> It is common and very sensible.
Everyone is being very polite tonight.
Oh yes, I'm not saying it isn't a good idea for security. What baffles me is that I've never come across it before...ever. And I've order loads of things online, at new retailers.
I think it's utterly insane. I can't get things sent to my home because there isn't an intercom on the front of the building, and crucially I'm not there in the middle of the day.
Maybe I should just move in at work?
It's common, but only sensible *if* the shop offers a choice of a Saturday delivery, or the ability to choose the courier/Royal Mail to be able to ensure you can pick up from the depot locally.
Companies have lost, and will continue to lose, business from me over this one. It's impractical. It's also unnecessary where 3D Secure etc is being used, as if you nick the card you haven't got access to that information.
This is quite standard, and has been in our contracts with the credit card company for a long time, despite swapping companies a couple of times. We risk having our credit card facilities removed (which would kill our business) if we ship to any address other than the card-holder one.
Yes, fairly common, and strictly the case on eBay/Paypal too.
As someone said, OK for us if it's being sent out Royal Mail as picking up from sorting office is convenient enough, but it's a right pain with some of the obscure courier companies, and a 60 mile round trip to collect if they can't manage to deliver. That's if they manage to leave a card to say they tried to deliver....
yep seems totally standard.
I also have only had great experiences ordering online with theoutdoorshop. Always check their clearance stuff as i've bagged some right bargains over the years ;)
Only online shop that's ever made me do this is The Outdoor Shop. Incredibly annoying. I use them all the time now, but it really put me off using them.
It's not even close to standard.
Large online companies don't enforce it, take the risk and do lose out on a percentage due to this
One way around this which I have seen used is to change your CC card address to your work address, order something, then change it back afterwards! either that or order something small that fits into a mailbox
personally I would not complain at the store, they are taking security measures, which are perfectly reasonable, considering they could insist on all deliveries to cardholder address only
Elsewhere on the site
A product review by James Turnbull. James Turnbull at Outside recently took the new Osprey Mutant 38 on a rigorous test in the... Read more
WINTERFEST 2014 at Outside in Hathersage 6th and 7th December 2014 Outside's ever popular Winterfest event is back... Read more
The British climbing scene is very exciting at the moment. It is quite clear that as a sport it is developing at a rapid rate and... Read more
As a long-standing name in the UK rockshoe market, Scarpa have a loyal following and many much-loved models. As a fan... Read more
Nick Livesey discovered the mountains of Snowdonia over a decade ago and finally moved there a year and a half ago, quitting a... Read more