Fantastic service deserves recognition.
Bought an Aerial Pack last year, using the excuse that it would double up as Ryan air sized hand baggage (it passed that test). Zip up the middle means you can get to the stuff you need without having to empty everything onto the ground. So was a bit pissed when the zip stopped playing nicely. One email to Ben Moon and I've got a lovely new one, no quibbling,
so to Ben, you're a star, thanks very much.