/ Aftersales Manager

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After Sales Manager - The Mountain Boot co ltd

A challenging and varied role in the outdoor industry with world class brands and a dynamic team

Working Monday- Friday hours negotiable but around 8.30-4.30, based in our Wallsend distribution centre, you will be responsible for-
- Processing, assessment and actioning of product returns from both end consumers and retailers.
- Communication to consumers and retailers on your course of action.
- Negotiating more than satisfactory outcomes with end customers
- Documentation, monitoring and reporting of returns/ trends and liaising with suppliers on this data.

In addition to the above core role, being based in our customer service teams office, you will also be involved in-
- Customer service/ basic sales and order processing enquiries.
- Technical support for end consumer and retailer.
- Management of company test pool

Ideal candidates will have-
- A strong background and passion for outdoor equipment, in particular footwear, packs and hardware.
- Previous experience in retail / customer service
- A dynamic personality, with a strong can do, will do mentality.
- A desire and passion for service excellence
- Ability to work under own drive and initiative, excellent prioritisation skills and telephone manner.
- Proven track record to work in teams and be a strong team player.

The package
- An attractive salary with annual review
- Company pension scheme ( after six months successful probation)
- Generous kit allowance and staff purchase scheme.

Aplications are aviable from our website so please visit http://trade.mountainboot.co.uk/jobs or email jobs@moun...
Completed forms should be submitted to Steve Roberts Managing Director - steve@mountainboot.co.uk by Friday 3rd Jan 2014.

This topic has been archived, and won't accept reply postings.