/ Repair of a Rab sleeping bag
Over the years it has served me well camping in Wales, The Lakes and Scotland year round and in the Alps during the summer.
The zip started to go a few years ago, and it I sewed up the bottom of the zip and it lasted until a couple of weeks ago when it finally died.
Last Friday I phone Rab and was advised that it would cost me £25+£7.50 (P&P)
they would replace the Zip.
I received the repaired sleeping bag back today and I would like to say "Well done Rab" you still have a very happy customer :-)
Nice one. I need to get my Rab bag repaired after some damage during cleaning and have been meaning to give them a call. Think there's a damaged baffle and the down has shifted.
Also, good for you for keeping it going rather than disposing of it. So many people just throw things away these days!
Good to hear some companies value their customers... A well-regarded stand-by is Lancashire Sports Repairs, always done a good job on assorted bits of my kit in the past...
To be honest,
when I got a text message saying I had a delivery due, I was racking my brain's.
I didn't expect Rab to turn my sleeping bag around within 24 hours :-)
Maybe it was because it was an easy job for someone to do on their first day back after Xmas.
I'll bare Lancashire Sports Repairs in mind when I need something else repaired
Had a similar positive experience with a ripped panel in my old Rab down jacket. This is how customer service should be - just look at the positive press they get out of a fairly cheap and simple effort.
Good on em....
Elsewhere on the site
Nick Livesey discovered the mountains of Snowdonia over a decade ago and finally moved there a year and a half ago, quitting a... Read more
Skiing Baffin’s couloirs has been on my to do list ever since I saw Andrew McLean and Brad Barlage’s inspirational... Read more
A product review by James Turnbull. James Turnbull at Outside recently took the new Osprey Mutant 38 on a rigorous test in the... Read more