/ Wild Country rock recall is a farce.

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stokienomad - on 11 Jan 2014
I've been climbing for over twenty years and always favoured Wild Country equipment over all the others bit they won't be getting anymore of my money due to their incompetence in dealing with my returned nuts as I sent them back the day after the recall notice and still don't have them. So contacted them twice and the second email got this reply,

Thanks for contacting us and thanks for your patience,

In the time that has passed since issuing the recall, we have re established a new production base in Tideswell; which obviously couldn’t happen immediately,
the other contributory factor to the delay was that all our stock was either tested as part of the run up to the recall, or recalled!
so when we issued the recall we had no stock and have had to start from “scratch” again in the UK.
While this has been coming up to speed, (we are at full capacity now!) it has been difficult to make definite statements about re-imbursement times.

We began shipping replacement rocks (800 claims) over Christmas,
We have made another mass shipment (800-1000 claims) this week and expect all UK claims to be completed by the end of January.

Now we have reached this stage, we discovered and resolved an IT issue wherein it appeared a number of early claims
Whose “status” appeared to have “hung up” and didn’t progress to being picked as they have should have done.
Im afraid your claim was one of them but you will have your rocks by the end of the month, with our sincere apologies.

I hope you find this information acceptable.

Thankyou for your continued patience with our recall,

Kind Regards

Mark
Kevin Woods - on 11 Jan 2014
In reply to stokienomad:

Least they're being honest.
JIMBO on 11 Jan 2014
In reply to Kevin Woods:

Got mine today :-)

Although I had to buy some DMM wallnuts to keep climbing for the months without them :-(
stokienomad - on 11 Jan 2014
In reply to Kevin Woods:

Yeah they are honest but still crap specially when a mate had his back just before Xmas after sending them off two weeks after me !.
Enty - on 11 Jan 2014
In reply to Kevin Woods:

I was keeping an eye on the other thread. It's a shame some people are treating Wildcountry like Monsanto....

E
jon on 11 Jan 2014
In reply to stokienomad:

Why is it a farce? They're being honest and you'll get your gear by the end of the month. Companies like WC are small companies. They just don't have unlimited resources. If they say they don't have the stock... then clearly they don't have the stock. This has obviously been an enormous blow to them and they're lucky to have weathered it. I remember a similar small company that made tents and waterpoof clothing, who suffered a fire at their main warehouse which destroyed all their stock. Despite being reimbursed by their insurance company they never managed to catch up with orders, shops went elsewhere for products, and they eventually went out of business.
coldwill - on 11 Jan 2014
In reply to stokienomad:
Dry your eyes wet pants, you sound like a upset five year old. They've handled 1800 returns successfully, well done Wild Country I say.
stokienomad - on 11 Jan 2014
In reply to coldwill:

Dry my eyes wet pants !!! Now that's childish,
I'm just posting my views freedom of speech and all that.
Enty - on 11 Jan 2014
In reply to jon:

> Why is it a farce? They're being honest and you'll get your gear by the end of the month. Companies like WC are small companies. They just don't have unlimited resources. If they say they don't have the stock... then clearly they don't have the stock. This has obviously been an enormous blow to them and they're lucky to have weathered it. I remember a similar small company that made tents and waterpoof clothing, who suffered a fire at their main warehouse which destroyed all their stock. Despite being reimbursed by their insurance company they never managed to catch up with orders, shops went elsewhere for products, and they eventually went out of business.

like ^^^^^

E
The Pylon King on 11 Jan 2014
In reply to stokienomad:

Get it out of your system.

Going on a killing spree works for me.

PaulTanton - on 11 Jan 2014
In Tideswell
nniff - on 11 Jan 2014
In reply to stokienomad:

> Dry my eyes wet pants !!! Now that's childish,

> I'm just posting my views freedom of speech and all that.

So's he (and I agree with him, by the way). They've gone to a lot of trouble for a few poundsworth of gear.

stokienomad - on 11 Jan 2014
Will be passing through Tideswell tomorrow but I don't have a gun mount on my bike :-(
mrdigitaljedi - on 11 Jan 2014
In reply to stokienomad:

I will borrow u mine m8 so long as u got a MG42 lol
In reply to jon:

> I remember a similar small company that made tents and waterpoof clothing, who suffered a fire at their main warehouse which destroyed all their stock. Despite being reimbursed by their insurance company they never managed to catch up with orders, shops went elsewhere for products, and they eventually went out of business.

Was that what happened to Pheonix? Or someone else.
wilkie14c - on 11 Jan 2014
In reply to stokienomad:

I've been using drilled out nuts and cord since the I sent mine off, its funny how I can use a nut on grit but not a bolt eh
jon on 11 Jan 2014
In reply to TobyA:

I don't know. It was Wintergear that I was thinking of.
megamonkeyman on 11 Jan 2014
In reply to stokienomad:

Got mine today. I am new to climbing gear but at a quick glance the nuts gland looks of a lesser finish than the previous (wonky) and the free nitro quick draws sling looks of a lesser toughness to my 'north ridge' go outdoors equivalents. Call me picky but those are my observations.

Pleased all in all with the returns process, did take a while but fair play to them. In you situation they should send you another quick draw or something to apologise for the second mistake!
stokienomad - on 11 Jan 2014
Going to go on a gun toting rampage later
Andrew Lodge - on 11 Jan 2014
In reply to stokienomad:

I have to disagree, I think it has been handled very well. For one thing it was a voluntary recall and it must have cost them thousands in gear as well as potentially put a dent in their reputation.

Mine came back over Christmas complete with a free quickdraw, very pleased with the process and if anything it will encourage me to buy WC gear again.

Inevitably somebody got theirs first and somebody will be last, it is just the way these things work, I am sorry for the OP if he is well down the list but you know it is going to turn up soon and realistically at this time of year how many days out have been affected by it?
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blackreaver - on 11 Jan 2014
In reply to megamonkeyman:

The North Ridge gear are just rebranded stuff from Grivel.
mrdigitaljedi - on 11 Jan 2014
In reply to Andrew Lodge:

We climbed all the way throught the year cum rain or shine, losing our equipement because of the recall, means we buy from other manufacturers so we have the right gear so in effect buying twice.
Mick Ward - on 11 Jan 2014
In reply to Kevin Woods:

> Least they're being honest.

Totally agree.

[To the OP] Get over yourself. Grow up. Ever tried running a company? T'aint all a bowl of cherries.

I knew the WC guys from way back - Basher, Jason, Patter. Not sure whether they're there still - but stand-up guys, all of 'em. As was Mark Vallance, who founded WC.

Get over yourself. Grow up. Give 'em a chance.

Mick
stokienomad - on 11 Jan 2014
I've been climbing every weekend throughout the winter even when it's been wet and had to go out and buy replacement equipment not to mention a new harness as my wild country summit harness had a recall too so I'm out of pocket by 150 quid which isn't easy this day n age. I know it's better to be safe than sorry when it comes to dodgy gear and the offer of a free ten quid quick draw is nice but still dosent help my very light wallet.

jon on 11 Jan 2014
In reply to stokienomad:

How many nuts did you send back?
stokienomad - on 11 Jan 2014
In reply to stokienomad:

Ten
In reply to jon:

Oh, yeah, I remember their adds - I thought they sort of became part of Wild Country and then Terra Nova/Wild Country tents?
r0x0r.wolfo - on 11 Jan 2014
In reply to stokienomad:
Yeah it's a bit shit. Two sets of nuts won't hurt though. Think of Welsh mountain routes.

Tbf Mick he's not the first nor will be the last to complain. It's a pretty bum deal losing your gear for about 3/4 months. A lot of the scraps information have been from people posting their contact with WC. Also perhaps we should be miffed that the people in the U.K were last priority (as they were when they moved production to China).

Whilst I'm fairly sympathetic and have had my nuts for a few weeks, we can't ignore that wild country are at fault here, and the odd moan "where's my nuts?" is pretty measured.
Post edited at 20:29
r0x0r.wolfo - on 11 Jan 2014
In reply to stokienomad:

The summit harness has been recalled? Since when?
jon on 11 Jan 2014
In reply to TobyA:

I think probably something like that. Or WC made their tents...?

To the OP I was going to ask you if that stopped you climbing. But you say yourself it didn't. So why the fuss? And having another set of gear means you can climb bigger better routes than little grit things.
In reply to stokienomad:

> not to mention a new harness as my wild country summit harness had a recall too so I'm out of pocket by 150 quid

Really? Hadn't heard about the harnesses having a problem. What happened? Recalls are annoying but I guess in the end you get your money back or a functioning replacement - but I guess normally you still end up paying the postage to send it back!
stokienomad - on 11 Jan 2014
Harness was recalled November I think, I've loads of wires now but I found the 12-14 WC rocks very useful, it's a shame DMM don't make bigger walnuts.

caravanshaker on 11 Jan 2014
In reply to stokienomad:

Here, here!

I would have preferred it if Wild Country had kept quiet, let me fall on gear that may have failed and killed me, my partner or both of us together, whilst they pre-emptively built up the necessary stocks to replace everyone's nuts without any delays.

What you don't know won't hurt you, I say!

As for their IT problems... Well, let me tell you, I work in the IT industry and have never even seen a single fault with a laptop, desktop, server, application or database! Where are they buying their kit from? Y2K?
r0x0r.wolfo - on 11 Jan 2014
In reply to stokienomad:

To be fair, DMM's Hexes start from the largest nut (11). I understand that wired nuts can be handy in certain situations. It's kind of the wired hexes debate.
r0x0r.wolfo - on 11 Jan 2014
In reply to caravanshaker:

Wind your neck in a bit mate. Let him have his moan. He's actually not said anything drastic, just venting his frustration. Refer to my message 20:10.
gethin_allen on 11 Jan 2014
In reply to blackreaver:

> The North Ridge gear are just rebranded stuff from Grivel.

Indeed, I've never understood why grivel do this? Especially with the Munroe axes and Monte Rosa crampons as normally go outdoors have the differently branded items side by side selling the obviously identical north ridge kit for ~20% less than the grivel. It must be hitting their sales.

The quickdraws are actually quite nice, and few places sell grivel carabiners.
Mick Ward - on 11 Jan 2014
In reply to jon:

> '...than little grit things.'

Ah, but no greater pleasure...

Mick

Rog Wilko on 11 Jan 2014
In reply to jon:

better routes than little grit things.

Go wash your mouth out!
(Just remind me which is the irony icon?)
Mick Ward - on 11 Jan 2014
In reply to Rog Wilko:

Ah, but to be fair to Jon, his (almost?) only grit route was an exquisite choice - Millstone's finest.

Mick
SFM - on 11 Jan 2014
In reply to stokienomad:

I wish my local council were as responsive and open as WC have been to you.

ads.ukclimbing.com
Morgan Woods - on 11 Jan 2014
In reply to stokienomad:

Not really the done thing to post an email communication from somebody without their agreement.
jim jones on 11 Jan 2014
In reply to stokienomad:

I've no complaints at all, I received exactly the same reply as you, and as everyone seems to agree I think they are "up front" and honest; mine were returned just before Christmas. Although it did take a while I can appreciate their problems, having to set up a new production line to address the issue demonstrates complete commitment. After using their gear for the last 30 years at least I for one would not use anything but "Rocks". Thanks Wild Country.
Timmd on 12 Jan 2014
In reply to stokienomad:

I think they've been very professional about the whole thing.
paul__in_sheffield - on 12 Jan 2014
In reply to stokienomad:

I sent mine back as soon as the recall notice was issued, and haven't received the replacements yet. The process has been well handled, so no real complaints there.
I'm off on a climbing trip abroad soon so am hanging back before buying some DMM like for likes to replace them before I go.
I think given that the goods sold were not fit for purpose it would have been appropriate for WC to offer the option of a refund as an alternative to the current process of replacement.
I think there are climbers out there who don't have the luxury of being able to buy another set, so are stuck, which isn't really ideal.
jhb0510 - on 12 Jan 2014
I think they have made a pretty good job of a bad situation.

If you log onto the recall website where you originally registered you will be able to see where they are with you.

On Thursday I looked at it and it had a comment I didn't understand so I emailed them. I had a reply within an hour saying it meant they had been shipped and they were waiting for me when I got home yesterday.

I was also given a Xenon quickdraw for my troubles.

If you read their updates on their website and on the recall website you will have a pretty good idea what is happening.

If you send them an email which warrants a response they reply with a personal email immediately. If you send them an email which proves you can't be bothered to look at the information that they are posting to keep people updated then quite frankly you don't deserve more than a standard update email!

My only disappointment is that most of the rocks I had to send back on the 13 October were the set I got given for my birthday on the 5 October! I would rather it had been some old tatty ones with bent wires I could have sent back!

I think we should take our hats off to Wild Country for their honesty and integrity. The press is full of stories of people trying to cover things up. Wild Country have found a problem, have been open about it and have sorted it out in a relatively short timeframe, hats off to them!

mrdigitaljedi - on 12 Jan 2014
In reply to jon:

better routes than little grit things.

some of the best routes are grit, hang YOUR head in shame..
Choss on 12 Jan 2014
In reply to mrdigitaljedi:

> better routes than little grit things.

> some of the best routes are grit, hang YOUR head in shame..

Well, theyre ok for Training on if you dont Live Near real crags i Suppose ;-)
jon on 12 Jan 2014
In reply to mrdigitaljedi:

Well I've said this before, but... I do find grit monotonous - you know - approach crag, reach over the top, mantle, ad nauseum...
In reply to jon:

> Well I've said this before, but... I do find grit monotonous - you know - approach crag, reach over the top, mantle, ad nauseum...

You need to do a few more of the traverses!


Chris
Nordie_matt - on 12 Jan 2014
In reply to stokienomad:

I sent away 9 rocks a few days after the recall. Last week I received a new set + Xenon QD. I have to say although the turn around time was slightly long, I am satisfied with the process and updates I received.

It's no mean feat to recall, destroy then produce, test and distribute over 1900 units - never mind the admin nightmare that must exist within doing so.

Thankfully not having a set of rocks for a few months has not impacted my or my family's quality of life, and could be described as a 'first world problem'. . .

Fair play to WC for doing such a thorough job of the recall.
Mayaculpa - on 12 Jan 2014
In reply to stokienomad:
Well done Wild Country. Finally get my nuts back after 3 months, 16 of them all the same size #1
Not bad considering I sent and noted
Classic set 1- 10 (number 8 missing)
Anodised set 1 - 8 (number 8 missing)
http://farm6.staticflickr.com/5514/11903660765_21aa6d85d0_c.jpg
mmmhumous on 12 Jan 2014
In reply to stokienomad:

Seems like they've been excellent in the communication, honesty and corporate responsibility stakes, but a bit hit and miss with the logistics.

Don't just write em off, ask them for some addition compensation/good will say ~20% of what you've sent back for your trouble. Given the circumstances, a crab seems fair for upto a month's turn around. If I'd waited longer, I'd want more than that.
gethin_allen on 12 Jan 2014
In reply to Mayaculpa:

Serious?
Time to go and find some hideous thin crack to climb.

Perhaps they were logged by WC as size 1 x10 and annodised size1 x8.
Mayaculpa - on 12 Jan 2014
In reply to gethin_allen:

Lol, it could take some finding :-)
btw. I got 16 x #1 Classic
forcan - on 12 Jan 2014
In reply to stokienomad:

Quote:
"I've been climbing for blah blah, and company X haven't treated me as their golden child, so I'm spitting my dummy out of the pram."

Or would you rather have taken a big fall on a highly-unlikely but possibly under-swaged nut?

I sent mine off couple of days after the recall, still haven't got them back - it's not the end of the world, my DMM wallnuts have taken up the slack quite happily, and I've nothing but respect for WC in undertaking a voluntary recall of such a scale. 10/10, would buy again!
Tony Naylor on 12 Jan 2014
In reply to megamonkeyman:

> Got mine today. I am new to climbing gear but at a quick glance the nuts gland looks of a lesser finish than the previous (wonky)

Sorry to hear about your wonky nuts gland. I hope it gets better soon ;-)
stokienomad - on 12 Jan 2014
In reply to stokienomad:

Blimey didn't intend to cause such offence in saying farse obviously your all share holders !! Or haven't vented such anger on a nice jamming crack ! Just posted the email to give people some information but of you've a problem with that tough get a life.
Choss on 12 Jan 2014
In reply to stokienomad:

Havent even sent mine off yet.
cuppatea on 12 Jan 2014
In reply to Choss:

I wonder how many will hit the second hand market..
Mick Ward - on 12 Jan 2014
In reply to Choss:

Hmm... I suspect that your projects are going to require more step kicking tactics (antics?) than WC products!

'Do I terrify myself?
Very well then, I terrify myself...'

(With apologies to Thoreau.)

Mick
ads.ukclimbing.com
gd303uk - on 12 Jan 2014
In reply to stokienomad:

That sounds like a good response , I would be happy with that explanation , you should lighten up.
Danbow73 - on 12 Jan 2014
I completely agree with the original post... 3 months without nuts means people have to either not climb or buy a set of other nuts to carry on climbing. It is a massive task to replace the nuts but it's their own fault for moving production out of the UK. I won't be buying their products again because the most important thing for me is to be able to trust in the gear I use when I climb. 1 QD seems a bit measly compensation considering I've been climbing on nuts that could potentially fail and its cost me £65 for a set of walnuts....
crayefish - on 12 Jan 2014
In reply to Danbow73:

Do they only replace rather than offer a refund option?
Choss on 12 Jan 2014
In reply to Mick Ward:

Im Lining up pegs of a Specialist Length

http://i.imgur.com/hOYzEda.jpg

And warthogs, angle iron, and six inch nails.

Jonny2vests - on 12 Jan 2014
In reply to Mayaculpa:

> Well done Wild Country. Finally get my nuts back after 3 months, 16 of them all the same size #1

> Not bad considering I sent and noted

> Classic set 1- 10 (number 8 missing)

> Anodised set 1 - 8 (number 8 missing)


I'm sticking up for WC on this one, what Jon said (which Millstone route Jon?), but that is quite comically bad. We need a tick list for you that requires only WC 1s.
Jonny2vests - on 12 Jan 2014
In reply to caravanshaker:

> Here, here!

> I would have preferred it if Wild Country had kept quiet, let me fall on gear that may have failed and killed me, my partner or both of us together, whilst they pre-emptively built up the necessary stocks to replace everyone's nuts without any delays.

We could ask WC to return your originals if you like?

> As for their IT problems... Well, let me tell you, I work in the IT industry and have never even seen a single fault with a laptop, desktop, server, application or database! Where are they buying their kit from? Y2K?

I need to know where you're buying your IT kit from.
gd303uk - on 12 Jan 2014
In reply to Jonny2vests:

German school is good for small nuts
ianj on 12 Jan 2014
In reply to crayefish:
They only replace .
Mick Ward - on 12 Jan 2014
In reply to Choss:

> And warthogs, angle iron, and six inch nails.

Six inch nails mate, six inch nails - all the way!

Mick
Mick Ward - on 12 Jan 2014
In reply to Jonny2vests:

> I'm sticking up for WC on this one, what Jon said (which Millstone route Jon?)

He ain't gonna say - so I will. The awful thing is... it looks like he's pissing up it. Life? Unfair?? Happen it is. Just happen it is.

http://www.ukclimbing.com/images/dbpage.html?id=136205

Mick
Jonny2vests - on 13 Jan 2014
In reply to Mick Ward:

Oh, I see, I thought we were talking about a first ascent of Jon's at Millstone.
RachelP - on 15 Jan 2014
In reply to stokienomad:

Would you rather they let you climb on sub standard kit??? Mine only arrived a few days ago - imagine how many thousands of customers they have all over the world all needing replacement nuts!
stokienomad - on 16 Jan 2014

Always better to be safe than sorry , a friend had his replacement wires last week but didn't get the complimentary QuickDraw. I'm still waiting......
donald6631 - on 18 Jan 2014


> I've been climbing for over twenty years and always favoured Wild Country equipment over all the others bit they won't be getting anymore of my money due to their incompetence in dealing with my returned nuts as I sent them back the day after the recall notice and still don't have them. So contacted them twice and the second email got this reply,

> Thanks for contacting us and thanks for your patience,

>

> In the time that has passed since issuing the recall, we have re established a new production base in Tideswell; which obviously couldn’t happen immediately,

> the other contributory factor to the delay was that all our stock was either tested as part of the run up to the recall, or recalled!

> so when we issued the recall we had no stock and have had to start from “scratch” again in the UK.

> While this has been coming up to speed, (we are at full capacity now!) it has been difficult to make definite statements about re-imbursement times.

>

> We began shipping replacement rocks (800 claims) over Christmas,

> We have made another mass shipment (800-1000 claims) this week and expect all UK claims to be completed by the end of January.

>

> Now we have reached this stage, we discovered and resolved an IT issue wherein it appeared a number of early claims

> Whose “status” appeared to have “hung up” and didn’t progress to being picked as they have should have done.

> Im afraid your claim was one of them but you will have your rocks by the end of the month, with our sincere apologies.

>

> I hope you find this information acceptable.

>

> Thankyou for your continued patience with our recall,

>

> Kind Regards

>

> Mark


I've used Wild Country since my first harness in 1984 and just bought another of their harness's last year. I have never, ever had anything but praise for this great wee British climbing company!! Well done lads, keep up the great work.

Stokienomad, sorry, you've had your vent, now smell the coffee?
saga - on 18 Jan 2014
In reply to stokienomad:

I pretty much only Buy Dmm gear now as I would rather rely on something that's made in the uk. Making things in China just seems to reduce quality while keeping costs to the user the same.
999thAndy on 18 Jan 2014
In reply to saga:

WC have re-started production in the UK. And I got my replacements yesterday woo hoo!
LakesWinter on 18 Jan 2014
In reply to 999thAndy:

Yeah so I wont buy BD gear but DMM and Wild Country make some good stuff
stokienomad - on 18 Jan 2014
I'll be selling my WC Helium friends and the wires whenever I get em and sticking with DMM as they make far better gear and it's made in Wales.
Ray Sparks on 18 Jan 2014
In reply to stokienomad:
Seems were paying the price for there screw up obviously more profit for them via china than threw are country,s work force, Voluntary recall or not you don,t voluntary risk your life we should of been given the option of money back so we don,t have to put up with all this faff.
cuppatea on 18 Jan 2014
In reply to stokienomad:

I find the recall quite reassuring.

A small company has risked (or reinforced?) their reputation for providing dependable kit that people trust their lives to, and spent a LOT of money and risked future sales and reputation.

Alas all my wires are 20+ years old (apart from the set of WC rocks I bought recently) and so I wasn't able to get any 'free' quickdraws.

Having said all that I wonder what all this recall kit will do to the market.. GO are already selling Xenon quickdraws for less than 8 quid and when the market is flooded with replacement wires the price must surely drop.

Anyone old enough to remember chrome bumpers will know the story of the Ford Pinto. Allegedly Ford were aware of a design defect that would lead to explosion and fiery death but allegedly calculated that paying out damages would be cheaper than altering the design. Allegedly.

http://en.wikipedia.org/wiki/Ford_Pinto
ads.ukclimbing.com
In reply to cuppatea:

> Having said all that I wonder what all this recall kit will do to the market.. GO are already selling Xenon quickdraws for less than 8 quid and when the market is flooded with replacement wires the price must surely drop.

Huh? What flooding? They're replacing like for like.
cuppatea on 18 Jan 2014
In reply to TobyA:
Sorry, forgot this was ukc and we must argue.

I should have added:

Presuming that some people will have bought replacement wired protection notwithstanding the fact that the recall happened over winter when most (but not all, no figures are available to me) people are not* climbing, the market may be flooded (or at least made a little wet, nothing like the wetness that some parts of the county are experiencing due to the unseasonable mild weather and flooding) by a large, but not immeasurable, amount of people having found themselves with a surplus of wired protection that they may wish to sell on thus driving or at least persuading the price down in accordance to the laws of the elasticity of supply and demand.

*edited to add the not, by which I meant to say that most people don't climb, or climb indoors where they don't need wires over the winter.

UKC seems to be making me grumpy

This is the third time I've tried to submit the edited post and all I wanted to do was add the "not"
Post edited at 22:46
cuppatea on 18 Jan 2014
In reply to stokienomad:


Seems if I go to the Rocktalk part of the forum all the edits are there but none of them are there if I view this topic via "forums latest".
Mick Ward - on 19 Jan 2014
In reply to cuppatea:

> I find the recall quite reassuring.

> A small company has risked (or reinforced?) their reputation for providing dependable kit that people trust their lives to, and spent a LOT of money and risked future sales and reputation.

Very nicely summed up. Wild Country has spent a lot and risked a lot doing the right thing. I look around me in the world and see that degree of integrity very rarely indeed.

Mick
Cambridge-Climber - on 19 Jan 2014
In reply to mrdigitaljedi: You can't "borrow" something you own to someone else, you LEND it to them.


Big up to Wild Country for looking after us all!


Cambridge-Climber - on 19 Jan 2014
In reply to saga:
> I pretty much only Buy Dmm gear now as I would rather rely on something that's made in the uk. Making things in China just seems to reduce quality while keeping costs to the user the same.

Wild country were owned by DMM, when they took they're production overseas IIRC.
wilkie14c - on 19 Jan 2014
In reply to TobyA:

I think what he meant was that folk have gone out and bought wallnuts due to not having any wires at all, now they have got their rocks back they are selling them as they now have no use for them. We've already seen a couple of sets for sale on here.
I've still no wires back but they'll get here when they get here, wires are disposable anyway, I be happy with a new set in a year or two, have to replace them every couple of years anyway so my buying new stage has been bought forward a bit but I'll have the next set 'in stock', makes no difference to me in the long term.
Cambridge-Climber - on 19 Jan 2014
In reply to cuppatea:

> Having said all that I wonder what all this recall kit will do to the market.. GO are already selling Xenon quickdraws for less than 8 quid and when the market is flooded with replacement wires the price must surely drop.

That's just GO's business model. When all the independents are gone, you'll long for the days when there was a shop that you could just pop into pick up a single wire, or a block of chalk and have a chat about local routes, rather than a 50+ former checkout girl from when the store used to be a supermarket.
deacondeacon - on 19 Jan 2014
In reply to Cambridge-Climber:

The Sheffield branch of go-outdoors always has friendly, knowledgable staff, although I've never been into any of their other branches.
I'm not sure why they get such a slating on here but it seems people tend to put them in a similar league to Decathlon.
johncook - on 19 Jan 2014
In reply to deacondeacon:

I visit both GO and Decathlon in Sheffield and there is no comparison. Some of the staff in GO actually know something. (There are the odd one or two who can't be arsed, especially the one who pretended to look for some rock shoes and said they weren't in stock then I bought them via the internet site and they were there in stock for collection 3 hours later!) Decathlon seems to employ people were missed the queue when civility and helpfulness were handed out. I don't expect every person to know a lot about everything in a store but I do expect them to make the effort to find out instead of just saying "sorry, don't know"!
I go in Decathlon when I want something that both they and GO sell. See if Decathlon have it on offer, which they frequently do (A marketing exercise, or an attempt to make GO sell it very cheap?), then go to GO for the price match/10% deal. (I am a Yorkshireman)
Cambridge-Climber - on 19 Jan 2014
In reply to deacondeacon: If a store is in an area where thry might actually get some climbers or cyclists who want to work there, then you'll get some decent service. I've visited Pitsea (a former B&Q store), hopeless, Stoke (no better, ex-Tesco asked me what the friends I was buying were for), Warrington (told me that a Trangia was a multi-fuel stove), Wigan (suggested that all climbing shoes were pretty much the same and just switching model would be fine as they didn't have my size). The only thing they've had going for them was convenience.

Cambridge-Climber - on 19 Jan 2014
In reply to johncook: I go in Decathlon when I want something that both they and GO sell. See if Decathlon have it on offer, which they frequently do (A marketing exercise, or an attempt to make GO sell it very cheap?), then go to GO for the price match/10% deal. (I am a Yorkshireman)

And put more nails in the coffin of our high streets. Why not ask an independent if they'll price match and support a small business rather than lining the pockets of Hedge Funds.

http://www.3i.com/news/corporate-news/go-outdoors-ltd-agrees-strategic-%C2%A333-million-refinancing-...

wilkie14c - on 19 Jan 2014
In reply to johncook:

I found similar woeful service at Cotswolds in Preston but this was several years ago to be fair and maybe I just got the only knobhead in there. However, we are all contributors to the 'GO' phenomenon as 'we' as consumers strive to get the best deal we feed the monster of the industry.
Personally I have found a balance that really suits me, for general stuff I simply order from a well known shop in Keswick as their mail order system and stock levels is second to non. If I need an odd wire, try on boots etc I'll pop in to the well known shop in Hathersage and do business there. Ok, I may not get the cheapest but money isn't everything, service, availablity and aftercare are equally important to me. I have never been in a GO Outdoors in my life. Horses for course though.
johncook - on 19 Jan 2014
In reply to wilkie14c:

I do tend to buy from independants, but sometimes, for convenience and the fact that I am skint, the chains get my custom. The only people locally who sell my favoured rock shoes are GO, so I buy there rather than on the net, but do take a net printout to reduce the price. I have tried the 'can you match the price' approach in independants and almost every-time have been rebuffed, even when standing there with card in hand.
I do not go to a store, try stuff on and then buy it off the net, I try to have some scruples!
I do try to support independants, but they often do not try to support themselves.
Ciderslider - on 19 Jan 2014
In reply to Mick Ward:

+1 Mick - got my rocks back yesterday so all good with me :-)
cuppatea on 20 Jan 2014
In reply to Cambridge-Climber:

There's at least a couple of people in the Oxford store who know about stuff.

As I remember it GO started off as a small independant (as did Halfords and Dixons)
markh554 on 20 Jan 2014
In reply to stokienomad:

I got mine friday so no need for me to moan anymore. So i'm alright jack. Will find somewthing else to whine about though.

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