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Topic - Wild Country rock recall is a farce.

stokienomad - on 11 Jan 2014
I've been climbing for over twenty years and always favoured Wild Country equipment over all the others bit they won't be getting anymore of my money due to their incompetence in dealing with my returned nuts as I sent them back the day after the recall notice and still don't have them. So contacted them twice and the second email got this reply,

Thanks for contacting us and thanks for your patience,

In the time that has passed since issuing the recall, we have re established a new production base in Tideswell; which obviously couldn’t happen immediately,
the other contributory factor to the delay was that all our stock was either tested as part of the run up to the recall, or recalled!
so when we issued the recall we had no stock and have had to start from “scratch” again in the UK.
While this has been coming up to speed, (we are at full capacity now!) it has been difficult to make definite statements about re-imbursement times.

We began shipping replacement rocks (800 claims) over Christmas,
We have made another mass shipment (800-1000 claims) this week and expect all UK claims to be completed by the end of January.

Now we have reached this stage, we discovered and resolved an IT issue wherein it appeared a number of early claims
Whose “status” appeared to have “hung up” and didn’t progress to being picked as they have should have done.
Im afraid your claim was one of them but you will have your rocks by the end of the month, with our sincere apologies.

I hope you find this information acceptable.

Thankyou for your continued patience with our recall,

Kind Regards

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