In reply to Removed User:
> Are you a midget? Chainline clearances are tighter for small frames with short chainstays.
Not a midget but I was wondering about the chainstay length thing.
The bike is a 2014 spec Giant TCR3 medium/large with 10 speed Tiagra groupset.
http://www.giant-bicycles.com/en-gb/bikes/model/2014.giant.tcr.composite.3/...
(chainstay length stated as 40.5 cm)
The chain is definitely 10 speed compatible as it has it stamped on the links and I even measured the width of the links with some callipers to check.
The cassette is on tightly, I've taken it off and looked at it and put it back on etc, and the wheels run in the centre on the stays suggesting that the spacers on the hubs are correct or that the wheel was dished to fit the frame spacing after the initial wheel build (probably by a machine) which would be highly unusual.
The only reason I'm trying got sort this out myself is because of the complexity of getting it back to the place that sold it to me; it was a internet mail-order place specified by my employer for the cycle to work scheme.