/ That customer service
Not a name and shame. But I am a little baffled at this response.
I ordered some 8mm slings the other day, and received 11mm instead. No bother, I just emailed (they have no phone number) the customer services to get it rectified. This was the response (she highlighted these areas herself):
> 8mm Dyneema tape
> Super light
> Same strength as 11mm Dyneema slings
> Abrasion resistant
Wow, just wow. Sent them another email, hopefully they won't try contest the point any more.
You could trim off the offending 3mm?
Haha! Yeah good idea! Should be fine right ;)?
I think you should (though I suppose the thread might get deleted). That is staggeringly incompetent and incredibly patronising.
I'd be escalating that as far as I could get to get that person kicked. I hate patronising customer service staff with a passion.
Seems a bit odd, are you sure there's not been a crossed line of communication somewhere?
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