UKC

That customer service

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 FreshSlate 22 Jul 2014

Not a name and shame. But I am a little baffled at this response.

I ordered some 8mm slings the other day, and received 11mm instead. No bother, I just emailed (they have no phone number) the customer services to get it rectified. This was the response (she highlighted these areas herself):


> Please see below description of this item :


> Rock climbing sling
> 8mm Dyneema tape
> Super light
> Same strength as 11mm Dyneema slings
> Abrasion resistant

> You have received correct item 11mm slings. However if you unhappy with the purchase please follow our normal return procedure

> Kind regards,

Wow, just wow. Sent them another email, hopefully they won't try contest the point any more.
Post edited at 14:56
 humptydumpty 22 Jul 2014
In reply to FreshSlate:

You could trim off the offending 3mm?
OP FreshSlate 22 Jul 2014
In reply to humptydumpty:

Haha! Yeah good idea! Should be fine right ?
 Neil Williams 22 Jul 2014
In reply to FreshSlate:

I think you should (though I suppose the thread might get deleted). That is staggeringly incompetent and incredibly patronising.

I'd be escalating that as far as I could get to get that person kicked. I hate patronising customer service staff with a passion.

Neil
 JayPee630 22 Jul 2014
In reply to Neil Williams:

Seems a bit odd, are you sure there's not been a crossed line of communication somewhere?
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