In reply to Postmanpat:
No, the queues and reduced numbers of checkouts aren't to discourage anything. It's part of the business model to keep costs down.
Essentially, compared with Tesco etc, you put up with:-
- limited range, only one of each product type
- limited non-food range (but often good stuff!)
- no credit card acceptance
- smaller shop (this can be a benefit!)
- longer queues
- a willingness to "play the game" and be quick and efficient yourself at the checkout
...in order to get a lower price.
If you want Tesco service, or even Waitrose service, shop at one of those and pay for the cost of that service in the prices.
It's not a conspiracy, it's a deliberately downmarket, and therefore cheap, business model.
Neil