In reply to goldmember:
You need a copy of the ticket to claim. Should just be able to stroll into the Virgin travel centre and announce you want your compo, unfortunately you've got to download a form of their website send it all back to them, i.e. f*cking scandalously complicated considering all the bullshit they make you go through in order to buy the ticket in the first place - tiered pricing, paying more for simpler tickets, non refundable fares, british transport police actually working enforcing the law on behalf of a company that doesn't pay any tax in the U.K. Branson, what a stroker.
If you bought em on line, you'll have email receipts of the ticket with dates and times.
D
Post edited at 14:33