In reply to ben b:
I love reply all. Never fallen foul of it but it has helped me out.
A couple of years ago an area manager sent me a very snotty email asking why his Air compressor was beyond economical repair after an internal seal had failed causing it to drop it's oil and why didn't I change thus seal during the routine maintenance I did 3 months earlier.
He sent that to me and copied in all the other area managers, the senior engineeris, his boss and his bosses boss and a few high ups in procurement.
I hit reply all and explained that my remit on routine maintenance covered oil, filters and drive belts for a grand total of £180.00 on that particular machine but should he wish to instruct me to check and replace the internal seals on a annual basis I am quite happy to do so.
The cost breakdown was roughly.
£800 x 2 for a crane to remove it and re install.
£4000.00 for a full overhaul kit
£1000.00 labour.
There are 3 machines on this site so does he want all 3 doing?
Does he want this scheme rolling out across the other 500 machines that my company looks after for them?
I got a phone call from the head of engineering within 10 mins of sending my reply.
I was quite worried when I answered the phone but I was met with lots of laughter and I could hear the entire Office laughing as well.
His words were, exactly "nice one, you made him look a right TxxT, what a CxxT. I have just accidently copied in the entire engineering department on to the email chain to show him up for the FxxKwit that he is"
I love reply all.