UKC

Customer Service & Business Administrator

Full Time - 37.5 hours per week (Includes working alternate Saturday mornings with a day off during that week)

Location: Darlington

£17,000 p.a.

Ultralight Outdoor Gear Ltd is an on-line retailer of specialist outdoor clothing and equipment that's growing fast, we're expanding our on-line presence and moving into larger premises at the end of May.

We currently have a permanent vacancy for a Customer Service and Business Administrator based at our Darlington office.

This is a dual role equally split between customer service and business administration. The customer service element requires the Post Holder to be the first point of contact for customers via the telephone or email. Being the first to respond to email directed into the business from various sources it will be up to the Post Holder to deal with queries, giving advice, giving information and making judgements about lost parcels, suitability of gear and a range of other general queries.

This activity will inevitably result in the post holder being required to represent the company on the telephone, in correspondence and in person and a key part of the role is to ensure this interaction is positive and beneficial to the company.

The Business Administration part of the role involves keeping spreadsheet based records up to date, processing invoices and reconciling bank account information. The Post Holder is also required to manage the business PayPal account which involves handling exceptions - such as chargebacks, refunds, bank queries etc. It also includes managing location services such as consumables, H&S etc as detailed below.

Knowledge of the Outdoor Retail industry and/or experience in the Outdoors is not essential, but would be an advantage.

The post involves a two week cycle, working Monday to Friday 'Week One' plus 4.5 hrs Saturday morning, followed by Monday to Thursday for Week Two.

Apply to: customer.service@ultralightoutdoorgear.co.uk or use the Reply button opposite