In reply to Šljiva:
Not worth the extra.
I have a VW Touran. Whilst it's very practical, with many great features. Reliability is poor. It's 4 years old and with average mileage. Needed a new water pump recently, it was leaking onto the cam belt, which apparently may have caused the belt to fail!!
This was about a £600 job to fix (covered by warranty).
There is some rust on a rear door, that's very poor at this age.
Customer service: Many years ago I had a couple of VW's and remember poor customer service back then, but thought maybe things had changed, wrong. When explaining the water pump / water leak problem, VW said they'd have a look at it at my expense (it's covered under their warranty). Naturally I complained about this, but the response was unhelpful, it took a meeting with the service manager to have an initial inspection fee 'waived'. Once they found the fault it was rectified promptly and seems they've done a good job.
Whilst driving home from the dealer, I noticed a rattling sound, turns out the mechanic has left a few tools on the windscreen wipers! When I call to let the dealer know this they hung up on me. When I called them back they asked when i'd like to return them. No thanks, i'll keep them.
VW's are very practical, useable vehicles that have some brilliant design features, better than many other manufacturers. But don't expect better reliability.
I hope that's helpful