UKC

Boulder Shack Climbing Gym is a large bouldering centre opening in Southampton in December this year. This 12,000ft2 warehouse will feature a major bouldering wall, 15 top-rope lines, a fitness suite, cafe and dedicated children's bouldering area.

We are looking for a full team of dynamic, proactive and friendly staff who can deliver great customer service. If this is you then read below for details on the positions available:
- 1 x Duty Manager (Full Time)
- 3 x Team Member (Full Time)
- 2 x Team Member (Part Time)

Please email your C.V. and covering letter to sophie@bouldershack.co.uk before 09:00am on Monday 31st October. Interviews will be held in mid-November, dates TBC.

Duty Manager (full-time)

Duties/Responsibilities – to:

• Manage the daily running of the entire centre


• Ensure that Health & Safety standards are met at all times


• Provide excellent customer service


• Organise and manage centre events


• Supervise and train team members


• Deliver all levels of climbing and coaching sessions, where needed


• Play a key role in the administration and HR of the business


• Work across multiple sites (Boulder Shack and SCW)

Essential skills

• The ability to work independently and as part of a team


• To have a positive approach in dealing with customers


• A willingness to embrace problem-solving


• Competent computer skills


• First Aid qualifications/experience in dealing with first aid


• Be a positive and confident team leader


• Have a good understanding of the climbing/leisure industry

Would ideally have

• A minimum CWA or SPA qualification


• Route setting experience/training


• Performance coaching experience/qualifications


• A current child safeguarding certificate

Desirable skills

• Building and maintenance experience


• Marketing, media or design skills


• Finance/HR experience


• Food and beverage industry knowledge

Hours, pay and perks

• £18,000 - £22,000 per annum


• 40 hours per week contract


• Shifts will include daytime, evenings, weekends and Bank Holidays


• Will be contracted to work a minimum of 5 weekend days per month


• 30 minute paid break per day


• £250 per year to be paid towards any training/qualifications of your choice


• Up to 28 days holiday per year


• Free / unlimited tea, coffee, climbing and laughs

Team Member (full-time)

Duties/Responsibilities

• To provide great, friendly customer service: in person, by phone and via email/social media


• To work with the duty manager and other team members to ensure the smooth running of the climbing centre and business


• To work efficiently on reception, dealing with customer bookings and general administration


• To deliver engaging climbing sessions to a broad range of junior and adult customers


• To be proactive in dealing with cleaning, Health & Safety, maintenance and other vital centre duties


• May be required to work across multiple sites (Boulder Shack and SCW)

Essential skills

• The ability to work independently and as part of a team


• To have a positive approach to dealing with customers


• The willingness to embrace problem-solving


• Competent computer skills

Desirable skills

• Experience of working with children


• Climbing NGB


• First Aid qualifications/experience in dealing with first aid


• Personal climbing experience

Hours, pay and perks

• 40 hours per week contract


• Shifts will include daytime, evenings, weekends and Bank Holidays


• Will be contracted to work a minimum of 5 weekend days per month


• 30 minute paid break per day


• £250 per year to be paid towards any training/qualifications of your choice


• Up to 28 days holiday per year


• Free / unlimited tea, coffee, climbing and laughs


• 18-20 yrs, £12,688pa
  21-24 yrs, £15,600pa
  25 yrs +, £16,640pa

Team Member (part-time)

Duties/Responsibilities

• To provide great, friendly customer service: in person, by phone and via email/social media


• To work with the duty manager and other team members to ensure the smoothly running of the climbing centre and business


• To work efficiently on reception, dealing with customer bookings and general administration


• To deliver engaging climbing sessions to a broad range of junior and adult customers


• To be proactive in dealing with cleaning, Health & Safety, maintenance and other vital centre duties


• May be required to work across multiple sites (Boulder Shack and SCW)

Essential skills

• The ability to work independently and as part of a team


• To have a positive approach to dealing with customers


• The willingness to embrace problem-solving


• Competent computer skills

Desirable skills

• Experience of working with children


• Climbing NGB


• First Aid qualifications/experience in dealing with first aid


• Personal climbing experience

Hours, pay and perks

• Contracts between 15-25 hours per week


• Shifts will be mainly evenings, weekends and Bank Holidays


• Financial support for training and qualifications


• Paid holiday entitlement


• Free / unlimited tea, coffee, climbing and laughs


• 18-20 yrs, £6.10 per hour
  21-24 yrs, £7.50 per hour
  25 yrs +, £8 per hour

*Rates for under 18’s available