In reply to Nicola Seal:
Hi Nicola.
Thanks for the feedback on the centre, always interested to hear what customers think.
In answer to your safety points:
In general (as you will see if you read the forums here regularily) a large number of climbers respond negatively to what they see as 'interference', 'molly coddling' and generally wall staff teaching them to suck eggs. Having said that floorwalking is a major part of our safety policy and we try to have someone take a walk past the climbing areas as regularily as possible. Then the centre employee in question has to make a judgement on what they see; is this a competent belayer who is being a little sloppy or is this an accident about to happen. Next they have to approach the climber(s) involved in a tactful manner and ensure they address the situation appropriately. This is all quite a skill in itself. It also does not mean we will see every incident that could possibly be dangerous, or that we will intervene instantly when best practise is not being adhered to, that is why we ask that users of the centre be happy that they are competent in various aspects of climbing and aware of the risks and hazards involved. Climbing is still essentially about personal responsibility (that's why many of us do it) and were we to watch all climbers in a hawklike fashion and insist on adherence to 'the one true way' much of this would be lost.
So there is a balance to be struck between watchfulness and over-protectiveness and that can be hard to strike. We welcome comments from climbers like yourself and if you ever see a situation you are concerned about please come and mention it to a staff member, it will be taken seriously.
Regarding goggles: we do encourage their use and do not charge for them. As we are trying to simulate ice climbing in an indoor environment we are also trying to apply appropriate safety measures comparable with those we all use in an outdoor environment. Most ice climbers do not make a practise of always wearing face protection (although helmet visors are becoming more popular) as yet. We also ask that users be aware of the risks involved in the activity and take responsibility for this decision themnselves. If they are not sufficiently experienced to do this they are the guest of a member who is, or under instruction by an instructor who will make that decision based upon the activity undertaken, consistency of the ice, the route attempted, skill level of the client, tools in use (we only rent hammers as we believe a popping hemmer is likely to be less damaging than an adze) etc.
In short we do try to oversee the use of the centre, we advise, educate and correct as we can to prevent accidents but we also hold the belief that a key element of climbing is personal responsibility and are keen to avoid appearing over-perscriptive. If you feel we are getting the balance wrong, as I say, thanks for the feedback, we will continue to try to maintain a high standard centre as best we can.
Lastly, GLAD YOU ENJOYED YOUR SESSION - HOPE TO SEE YOU AGAIN SOON.
AL.