/ Wild Country Ltd. Helium Karabiner Recall
In-process testing has identified a problem with a limited number of karabiners concerning the location of the gate on the nose of the karabiner under load. Should this problem occur in use the minimum breaking strength of the karabiner would be the "Gate Open" strength of 10kN.
Please arrange for the immediate return of all Helium karabiners to;
Wild Country Ltd, Meverill Rd, Tideswell, nr Buxton, Derbyshire, SK17 8PY.
The products concerned are;
HELIUM - CLEAN WIRE - RED or SILVER
HELIUM 10MM DYNEEMA Quickdraw 13 or 18cm
OXYGEN-HELIUM 12mm Quickdraw 10 or 15 cm
The karabiners are marked with Batch Codes; AAA, AAB, AAC, AAD, AAE and AAF
All karabiners returned will be inspected and further testing will be undertaken.
We will be posting on web-sites and in forums as more information becomes available.
For help with identifying the product or for further information on the recall please contact us at; firstname.lastname@example.org or by telephone on; 01298 871010.
Thank you for your co-operation and I am very sorry for the inconvenience caused, we will be making every effort to get your karabiners back to you as soon as possible.
Tel: +44 (0)1298 871010, Fax: +44(0)1298 872077
Wild Country Ltd, Meverill Road, Tideswell,Buxton,Derbyshire,SK17 8PY
I have a few (10) all AAB batch.
Pretty shoddy product verification and quality control on behalf of Wild Country on what on the face of it is a fairly straight forward issue. IE does the gate 'hold' under load.
Not impressed. Just glad we didn't take a whipper on one last week in the Dolomites.
Can't say I fancy them - I particularly want superlight wire gates. The WC Heliums look great - I hope they sort out the glitch and get them back in the shops soon!
You are one rude hormone, that should think in a wider visions about life. You must be very young and immature, or just that person that no one what’s to be associated with. Do your friends use you for your gear? Couldn’t be your personality or manors? Are you that person that every one frowns at, when at the crag? The person that’s really loud about all the wrong stuff, that knows everything about nothing? Has all the gear, but no idea!!
Martin, any idea when customers are going to get their heliums back/new ones sent out?
> What a load of toss.
> A disgrace on the part of WC
> I will never buy any WC stuff again and neither will my any of my mates.
> I hope you all go bust and loose your jobs :0)
Kk then i'll buy all your wild country gear of you for 99p you hate em so much!
Nothing wrong with them, there a very honest company, as you can see.
Come on Martin. What's happening?
I paid a load of money for new draws...now I don't have my draws or my money.
Why don't you ask the shop you got them from for a refund, John? Then at least you'll have your money back.
As far as I'm aware (as of last week) WC are pretty sure they've got a solution but they need to re-tool their machinery. This unfortunately takes time.
It's unfortunate, but these things happen from time to time. WC acted promptly (FAR more promptly than legally obliged to) and are actively seeking a solution.
This kind of thing crops up with hardware sporadically. In this case, it's made worse because the product is so good, and was (rightly) heavily promoted so folk (rightly) feel frustrated.
But get a refund in the meantime.
can someone tell me what that was all about, what was the zap? I'm so confused reading the disjointed thread. I'm VERY nosey
BD haven't paid for a PP, so the mods zapped it as WC have!
The shop I sent the draws back to have just told me I should get new ones in around two weeks.
This serves right all those gear freks who just bought them cos they were the lightest- should've stuck with DMM etc
Errm; aren't WC a British company?
Wouldent it be funny if Mr Jones were welsh.....?
Absolutely hilarious, we'd be buckled over laughing for days, might give us something to do while we await our quickdraws.
bugger - i'm sure i've got two of these.
i've looked at them a few times thinking they're not right and i'm sure i've taken falls on them over the last few months :(
I took quite a few falls on mine before they were recalled.
I understand (very second hand)that the problem was that the prototypes (which were thoroughly tested) were individually milled.
Wild Country switched to a mould for mass production and the mould produced noses which were thinner at a vital point, so they're presumably having to remake the moulds. Oops.
not good eh,
maybe i'll just take them back to the climbing shop instead of posting...
Wild Country have just restocked us with the Heliums that we returned.
Just got a new set of quickdraws in the post. They are not the same ones I sent off "reworked" a new serial number "AAD T" rather than my old set which was AAB. Glad to have them back!
I should clarify my post, which now seems ambiguous. We have not necessarily had the same krabs back. But they are the 'old' Helium's reworked, as yours are.
AAD was a recalled batch. The T designates them as retested.
Anyway, Heliums are now up and running again which is good news.
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