The Operations Manager position will include overseeing all technical aspects of the daily running of the centre with responsibility including the following areas:
Development and management of climbing course programme to ensure high quality, commercially successful sessions are provided for all customers. Working alongside the General Manager to ensure these courses are viable, appropriate and well-advertised.
Maintaining standards through in-house staff training. This includes inducting new staff and running refresher training courses at various times. This will be done in conjunction with our Centre Manager and other members of the management team.
Co-ordinating centre-based Health & Safety systems. This will include overseeing safety checks on all equipment and any structural checks that may need to be done. Ensuring that these are done at appropriate intervals and records of these are kept up to date at all times.
Working alongside the wider management team to ensure routesetting is kept up to date utilising both internal and external routesetters.
Ensuring that the cleaning and maintenance of the centre is kept up to date. This may include dealing with contractors, ordering materials and ensuring maintenance tasks are performed in-house.
Acting as an on-call key-holder should any emergency situations occur out of hours.
Delivery of courses to groups of children and adults as appropriate to your level of training.
Floorwalking and ensuring the safety of those climbing in the centre.
General reception and customer service duties including: