The Climbing Hangar London/
Location: The Climbing Hangar London, Parson Green SW6 4HH
The Climbing Hangar believes in the benefits of creating a facility for people of different abilities to play together. We design shared activity spaces so that families, couples and friends, can get involved, side by side, but at the right level of challenge for everyone. We are convinced of the value of doing things together that are challenging but fun and create experiences to share and retell.
Our events bring new climbers under the supervision of champions and we promote a self-taught, knowledge sharing community in all that we do. We promote positive practices and self-esteem in our teaching of climbing and aim to get everyone involved in our community events .
We use a motivated and empowered staff team to nurture our diverse community. We believe people are our business in every sense and are aiming to become a model employer.
This is where you come in. We have just opened a second facility and it needs a manager. Being a climber is not essential, but being an experienced leader is.
Essential experience of: Management and leaderships of teams, managing business growth, marketing and promotions, data led strategy and decision making.
Hours: up to 40 hours per week* (compressed and flexible hours available)
1 year contract with a view to becoming permanent based on success
Salary: £25 – 35,000 pro rata* depending on experience
*We are happy to employ on a FT, 0.75 or 0.5 contract if that helps us find the right person
Performance related bonuses available
Send Applications to: ged@theclimbinghangar.com
What is the job?
- As facility manager you will be responsible for managing and growing The Climbing Hangar London. This makes you responsible for:
- Leading, inspiring and managing your team
- Delivering the highest standards of customer service
- Managing the safe and efficient operation of the centre
- Managing and promoting a dynamic & exciting program of coaching and climbing events
- Growing the business and diversifying revenue streams
- Managing all aspects of Health and Safety
- Marketing and Promotions
How do you want you work?
We are all about finding the right match between the needs of the business and the person. Full time, 0.75 or 0.5, flexible or compressed hours. We want the job to be flexible where it can so you can deliver when it counts and maintain a work life balance that will keep you motivated and in the role for longer and happier. It is a leisure business however, so will involve some evenings and three weekend days per month for at least six months.
Bonuses will be calculated as a percentage of growth over the previous quarter.
Primary Objectives
- Design and implement a business growth and staff development strategy that is subject to quarterly review. The review will be based on agreed metrics.
The strategy must focus on:
- A happy, well led, well trained, highly motivated and autonomous team. You must be effective in making sure everyone in your core team is responsible for delivering on an aspect of centre performance and review this with them.
- Delivery of a phenomenal climbing experience and product to all levels of user through a global approach to excellent customer service
- A monthly events strategy aimed at defined customer personas
- Soft sales promotions to drive up memberships, subscriptions and up selling (staff training need) to achieve income targets
- Consistent and effective digital and area based marketing
- Creation of income through contracts
- Management of the centre budget and utilisation of the centre to exploit untapped operational leverage
- Provide monthly management information to the Managing Director as well as net promoter scores from customers and other more detailed customer feedback sources.
- Responsible for all aspects of health and safety including maintenance and fault reporting, data protection, safeguarding, security and effective delivery of operational programming within the climbing department.Other duties commensurate with your role
About you:
You are looking for a place to work hard to make the world better. The idea of training a team of happy motivated people who produce great results with huge smiles and look forward to coming to work, excites you. You think it is crucial right now in Britain to have successful, socially minded businesses to show the world how to treat staff well and provide meaningful services for customers that genuinely enhance their wellbeing.
You take great satisfaction in what you do and doing it well. A flexible work pattern suits you because your work life balance is of critical importance to you. You want to work in a place where you don’t need to fill out a form to go to the doctors and you think trust and strong principles work better than rules and forms.
You think that community is the back bone to a socially minded business, both the staff and the customers. Growing a community in our industry means strength and stability. Understanding our customers and bringing in new ones into a welcoming community is something you have been involved with before.
You want to create a work place that breeds professionalism in deed and spirit without the need for the veneer of what normally passes for such. Your ideal work place not only gets the job done, but has a great time doing it and wants to do it better than anyone else.
You must believe strongly that long term business success is achieved through a team who are treated as the most important asset within the business and are invested in accordingly. Leading with consistency, transparency and regular reviews is a must.
You have experience in nurturing successful teams and have high expectations from them. Rewarding when possible and reviewing poor performance promptly, you want to have an autonomous, initiative taking team, micro managing is a failing team. You and your team recognise the importance of mistakes as part of development and make time to discuss them as team.
You are capable of delivering on time and to budget. You regularly review performance and make data led decisions. You are commercially astute and know what it takes to grow a business.
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