UKC

The Castle announces new CEO

© Castle Climbing Centre

Castle Climbing Centre: Duty Manager Vacany, Recruitment Premier Post, 4 weeks @ GBP 75pw  © The Castle Climbing Centre
Managing the UK’s biggest and busiest climbing wall is one of the top jobs in the climbing industry, so when The Castle announced it was recruiting for a CEO, the news attracted a lot of attention.

The current Managing Director, Audrey Seguy, was stepping down after ten years at the helm to start a new business (and life) in southern France.  She leaves The Castle in a strong position with over 200,000 visits a year and plans underway for even more growth.  The Castle is also one of the largest employers in the industry with over 70 employees on just one site.  Characterised by a unique building (yes, it really looks like a castle!), The Castle recently celebrated twenty years and has just secured a further twenty year lease for the building.

The recruitment process took about three months and involved a number of stages and tests to progressively narrow down the field.  We are pleased to announce that we were successful in finding a candidate and are delighted to announce that Duncan Howard will be the new CEO.  Duncan has been climbing for over 20 years, much of this at The Castle. He comes from a housing background with over 25 years professional experience in housing associations.  His last position was with the Southern Housing Group, a large housing association with 28,000 homes in their portfolio.  As Regional Director (London), Duncan was directly responsible for 7,000 homes and has developed many skills which we are confident will transfer well into indoor climbing.

Aerial view of Outdoor Boulders  © The Castle Climbing Centre

The Castle is using this opportunity to restructure its top management.  Founder and outgoing CEO, Steve Taylor, will become the Chairman of the board of Directors.  Audrey Seguy will remain involved as a non-Executive Director.  The Castle also has two centre managers to oversee the day to day operations- Ben Levey and Efua Uiterwijk. 

For more information visit The Castle Climbing Centre Website.


For more information The Castle



29 Dec, 2015
"Duncan has been climbing for over 20 years, much of this at The Castle." Hmm, perhaps a little blinkered. Walls have a lot to answer for.
4 Jan, 2016
Hmm, not sure that's something to be proud of. Perhaps that's partly why it has one of the highest entry prices into any wall too?
10 Jan, 2016
Sadly this includes some of the very worst customer relations examples I have ever come across. Unfriendly and unhelpful staff at reception often being rude and clearly holding customers in the greatest contempt. I hope the new CEO can turn this around. An example was going to the desk to ask for change for a locker last week, normally I make sure I have a pound ready; while I was there I suggested that they may as well scan my card to log me in. Staff: "It would be better if you went to the automatic scan-in point" Me: "Yes, but while I'm here you could please just scan my card. Could I not just put the bar code under this bar code reader?" Staff: "Yes but I have to tell the system that you are logging in, it's better that you walk over there and use the automatic entry system" Me: "You can log me in here and as I had to come here to get change, can you not do so, please?" Staff: "Well I'll do it this time. Just realize that it is much easier for me if you don't ask me to next time." I love the Castle and even rudeness from some of it's staff won't put me off.
10 Jan, 2016
Qu: I've never climbed at The Castle, but when it says it's the "biggest wall in the UK" how is that determined? Is it by square meters of climbing wall, number of lead & TR lines, total volume of climbing arena space etc, visitor numbers per annum?
11 Jan, 2016
When I went there with my uncle who just wanted to belay the staff at the desk made us fill out the wrong form, so had to do that twice. Then they tried to charge him £12.50 or whatever it was just to belay. When I challenged that this sounded a bit over the top (High sports and white spider charge £2 or 3 I think) a second staff member talked to the DO over the radio to find out that belayers get in free. Go figure!
More Comments

Product News at UKC presents climbing, walking and mountaineering equipment posts that will be of interest to our readers. Please feel free to comment about the post and products on the associated thread.
Loading Notifications...
Facebook Twitter Copy Email