I recently stepped on a sheet of water ice on Cruach Ardrain, landing flat out on my back. No injury except to my dignity and one of my very well used Black Diamond walking poles, which got bent. I emailed BD emphasising that I wasn’t making a claim but asking if I could purchase a replacement section. They requested a photo so that they could send the right bit, and lo and behold a new section arrived today, free of charge.
Aftersales is something we don’t usually know about when buying things but this would certainly sway me towards BD equipment in the future. Tho Gunther other folk ought to hear about it, they deserve it.
