In reply to luffy m:
If you take it to a shop that stocks their kit they will often be able to send it back for you. I know Cotswold Outdoors will send it back to TNF for you, even if you didn't buy it from them. There is one page of paperwork to fill out, mainly what happened to it, and your contact details, and you keep a copy of that, and wait. When cotswold get any details they will phone you up, and tell you what was said. Takes it out of your hands.
Josh